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Every time I order something I'm confident it'll be here complete, at the right price, and on-time
- Juan S.
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Frequently Asked Questions

Ordering Questions

Website Questions

Detailing Questions and Recommendations

For detailing questions, such as product recommendations and usage, please check our Auto Detailing Guide, Product Reviews, and Ask a Pro blog, as well as the individual product pages.

Discounts and Specials

The very best way to ensure that you receive the highest discount on all of your orders is to register with us and sign up for our newsletter. Please check our Daily Special page, Newsletter page, Contest page, Coupon Codes page, and blog for more information related to discounts and specials. Please note, that we do not honor prices from previous specials, including the Daily Special.

Affiliates

Please visit our Affiliates page for information on our Affiliate Program.

Company Information

To learn more about Detailed Image, read our About page, check out our blog, or visit the Pure Adapt, Inc website.

Other Questions

Please contact us using our contact form.

Ordering Questions (Return to top)

How do I get a shipping quote?
You can get a shipping quote by adding products to your cart, proceeding to the View Cart page, and entering your location. You will not be required to log in or give up any of your personal information. Please remember that this is just an estimate. To receive an exact quote and to see expedited shipping options, Log in and proceed to the checkout page.

What shipping options are available?
We ship FedEx for all United States domestic orders, including Hawaii and Alaska. We offer standard shipping options, as well as expedited options if you need your package sooner.

Do you ship internationally?
Unfortunately we no longer ship packages to international, APO, or US Territory addresses.

What payment methods do you accept?
We accept payment via MasterCard, VISA, American Express, Discover, and PayPal.

Do you allow in-store pick-ups?
No, we do not offer in-store pick-ups at this time.

What is the status of my order?
All orders are shipped from our warehouse within one business day of purchase, unless we have contacted you and specified otherwise. To review and track your orders, log in to your My Account page.

How do I return an item?
We accept unopened and unused product returns within 30 days of purchase. Visit our Returns page for more information.

Do you offer gift certificates?
Yes, visit our Gift Certificates page for more information.

Do you have a phone number?
Yes, we have a phone number and it is 518-861-8811. All calls are sent directly to voicemail, which we check once-daily during the business week. We will reply to you either via email or phone as soon as we receive your message. However, for the fastest and most accurate response, we request that contact us through our contact form.

Website Questions (Return to top)

I am unable to check out. What do I do?
If you are paying with PayPal funds, please check their Help Center for payment help. If you are paying with a credit card and it is being denied, please fill out the contact form on our contact page and we will be in touch with you shortly. For the fastest response, choose Website Issues/Suggestions and be sure to provide us with the email address that's linked to your account so that we can investigate your order as fast as possible.

I am unable to log in. Can you email me my password?
For security reasons, we will not email you your password. To have a temporary one emailed to you, click the link that says Forgot your password? Click here to have a new one emailed to you on the Login page. We highly recommend that you change your password as soon as you log back in with your temporary one.

I am using a Mac computer and am having trouble accessing your site. What should I do?
A small percentage of Mac users have reported having intermittent trouble with the site loading properly during checkout. We recommend that you try the following to resolve the issue:

If you are still unable to place your order, you can try to place the order on a Windows or Linux computer (or use a program like Boot Camp to run Windows on your Mac), or contact us and we'll be happy to provide alternative options for placing your order. We will honor any sale prices if you were attempting to buy a Daily Special item or any items that are part of a time-sensitive sale.

How do I change the email or password on my account?
You can change your email and/or password by logging in and visiting your My Account page.

I have a gift certificate that covers the full value of my purchase. How do I complete the order without paying?
On the Checkout page, after applying your gift certificate and confirming that your total is $0.00, the choice of credit card or PayPal will disappear and be replaced with a Gift Certificate button that you can select to bypass having to enter any payment information for your order.

How do I change my billing/shipping address?
You can permanently change your saved billing or shipping address on your My Account page. You can change your billing or shipping address for individual orders during the checkout process.

How do I subscribe or unsubscribe to your newsletters?
If you do not have a Detailed Image account, you can sign up for our newsletters when you Register with us. If you already have an account, you can change your preferences in your My Account page

Your site has so many features! How do I make sure I'm not missing something important?
Our Tour page has a great overview of all of the unique and innovative features that our site has to offer.

What web browsers do you recommend for optimum use of Detailed Image?
We have done our best to develop a site that works with all web browsers on all operating systems. That said, we recommend that you upgrade to the latest version of your browser to take advantage of the latest features. For a list of recommended browsers, visit our Web Browsers page.

What are the requirements of using your site?
As with almost all modern websites, you need to have javascript and cookies enabled in your browser to shop with us. We also recommend that you upgrade to the latest version of your browser for the safest, most secure, browsing experience.

How secure is your site?
We have taken extensive security measures to ensure that our shopping experience is extremely safe for you. When you enter sensitive information like a password or credit card number on our order forms, we encrypt that information using 128-bit secure socket layer technology (SSL). We store only the information that you give to us when you register - name, email address, physical address, etc. We DO NOT store your credit card information, nor do we ever see or have access to your credit card information. All credit cards are processed by the extremely safe and secure PayPal Payments Pro service. During an order, PayPal simply tells us whether the information you entered is correct (in which case we process the order) or incorrect (in which case we tell you that there has been an error). PayPal charges your card in our name and deposits the funds into our account. We believe that this results in the safest shopping experience possible for our customers.

How safe is my personal information?
We take extra precautions to ensure that your information is safe with us. We do not store your credit card information (see question above) and we encrypt your passwords so that even our team is unable to view them. We have not, nor ever will, distribute your information to any third parties. Please review our Privacy Policy for more information.

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