Returns
We accept unopened and unused product returns within 30 days of purchase. All returns must be accompanied by our return form and be shipped to one of our addresses listed below. Please attach any relevant information such as your order invoice or email conversations with us to help us process your return as fast as possible.
Returns of tools and machines (i.e. Porter Cable 7424XP) should be sent directly to the manufacturer. Please see our Tool Returns page for more information.
We do not pay for shipping for you to make a return, nor do we refund your shipping charge on the original purchase. Special exceptions will be made if you received the wrong product or a product was damaged during shipping. In one of those scenarios, please contact us prior to sending a return and we will do our best to remedy the situation.
Addresses
If you're shipping your return to us via FedEx, UPS, or DHL:
Pure Adapt
2 Van Buren Blvd.
Bldg 19, Bay 1A
Guilderland Ctr., NY 12085
If you're shipping your return via USPS:
Pure Adapt, Inc.
PO Box 58
Guilderland Ctr., NY 12085-0058
