We accept unopened and unused product returns within 30 days of purchase. All returns must be accompanied by our return form and be shipped to one of our addresses listed below. Please attach any relevant information such as your order invoice or email conversations with us to help us process your return as fast as possible. We do not pay for shipping for you to make a return, nor do we refund your shipping charge on the original purchase.
Returns of tools and machines (i.e. Porter Cable 7424XP) should be sent directly to the manufacturer. Please see our Tool Returns page for more information.
Missing, Incorrect, or Damaged Items
We request that you contact us before you ship us back any incorrect or damaged items. We will give you the option of a refund, credit towards a future purchase, or to have the correct item shipped to you at no additional charge.
Click below to download our return form. All returns must be accompanied by this form.
If you're shipping your return via USPS:
Pure Adapt, Inc.
PO Box 58
Guilderland Ctr., NY 12085-0058
If you're shipping your return to us via FedEx, UPS, or any other carrier:
2 Van Buren Blvd.
Bldg 19, Bay 1A
Guilderland Ctr., NY 12085