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Returns

We accept unopened and unused product returns within 30 days of purchase. All returns must be accompanied by our return form and be shipped to one of our addresses listed below. Please attach any relevant information such as your order invoice or email conversations with us to help us process your return as fast as possible.

We do not pay for shipping for you to make a return, nor do we refund your shipping charge on the original purchase, however if you used PayPal as your payment method you may be eligible for a refund on return shipping. See their website for more information.

Tool Returns & Service

Unfortunately Detailed Image does not accept the return of any tool or machine. Each manufacturer has specific guidelines and processes that need to be followed if they accept returns or need to service your tool. Check out our Tool Returns & Service page for a complete breakdown of tool returns and return procedures.

Missing, Incorrect, or Damaged Items

We request that you contact us before you ship us back any incorrect or damaged items. We will give you the option of a refund, credit towards a future purchase, or to have the correct item shipped to you at no additional charge.

Return Form

Click below to download our return form. All returns must be accompanied by this form.

PDF Download Return Form

Addresses

If you're shipping your return via USPS:

Pure Adapt, Inc.
PO Box 58
Guilderland Ctr., NY 12085-0058

If you're shipping your return to us via FedEx, UPS, or any other carrier:

Pure Adapt
2 Van Buren Blvd.
Bldg 19, Bay 1A
Guilderland Ctr., NY 12085

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