Detailed Image does not accept the return of any tool or machine (i.e. Porter Cable 7424XP, Flex XC 3401 VRG, Makita 9227C-X3, Metro Vacuums, CR Spot Less Water Filtration Units, Defelsko, Brinkmann, etc). If you have a problem with these products while they are covered by the manufacturers warranty we respectfully ask you to contact them directly. This will expedite the warranty work and assure that you get the fastest service possible from the manufacturer.
Unfortunately we can not accept any tool return for a variety of reasons, some of which are listed below:
- We can not ensure the tool has not been abused or misused.
- We have no way of verifying a unit's authenticity. A different unit could be returned than the one that was originally sold.
- We are unable to fully test tools to determine whether there is truly a defect, or whether the buyer was simply "renting" or "testing" the equipment.
We apologize for any inconvenience, but are confident each manufacturer can provide you with timely assistance for warranty work. If you need any help reaching the manufacturer please look at the list below for their contact information. Detailed Image is here to support you through this process, so if you are having troubles contacting the manufacturer or getting warranty work done please contact us.