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Tool Returns & Service

Returns

Detailed Image does not accept the return of any tool or machine at this time. Some manufacturers accept returns and some do not. Please use the resources below to learn if your tool qualifies for a return.

Service & Warranty Work

Detailed Image does not perform service or warranty work on any tools at this time, however we're happy to help direct you to the manufacturer for service and warranty work. Each manufacturer has specific guidelines that need to be followed to help you resolve any issues in a timely manner. Most manufacturers have set up warranty and repair centers that have specialists to help ensure your tool will be working great again. Below you will find instructions for each manufacturer.

We are here to support you through this process, so if you are having troubles contacting the manufacturer or getting warranty work done please contact us for further assistance.

Chemical Guys

  • Tools are only covered under defects and warranty work.
  • Contact us directly with photos and a description of the issue. We will contact Chemical Guys directly for you.
  • Does not accept returns or exchanges.

CR Spotless

  • Year warranty on all parts, as long as they were not dropped or broken on purpose.
  • Returns: Within 30 days. Contact us directly and we will work with CR Spotless directly to take care of you.

Defelsko

Dupray

  • Click here to check the Dupray return policy (Section 6.RETURNS).
  • Returns: If eligible contact us directly
  • Warranty: Contact Durpay directly at sales@dupray.com

Flex

  • Repair Work: Fill out this form and send to Powerhouse.
  • Warranty, Repairs, Returns: Contact Jodi Willis at 1-877-331-6103 for RA to have the tool sent in for warranty/return.

Foam Lance & Cannons

  • Click here to contact Veloci Performance if you have any issues with your Foam Lance, Foam Cannon, or Featherwight Foam Cannon.

Fortador

  • Returns: Items purchased from dealers or resellers and not from www.Fortador-USA.com directly are not eligible for return, refund, or exchange.
  • Warranty Work: Contact by phone at 1-877-349-0904 or email at usa@fortador.com

Griot's Garage

HighLine Paint Meters

  • Click here for complete information on these policy's and how to contact Highline if needed.
  • Returns: within 7 days.

Jenesco

  • Click here for the return form and more information on their policies.
  • Returns: within 30 days.

Karcher

  • Use the "Rapid Exchange Program"
  • Call 1-800-537-4129 to determine if you are covered in this program and to get the return process started if you are.

Meguiar's

  • Warranty: 1 year warranty available.
  • Click here to contact Meguiar's directly for help.
  • Does not accept returns or exchanges.

Metro Vac

  • Fill out this form for return eligibility and Return Authorization Number if your unit is covered.
  • Does not accept returns or exchanges.

Mytee

  • Click here for warranty information and return steps.

Porter Cable

  • Click here to find a Porter Cable Service Center near you.
  • Does not accept returns or exchanges.

Reliable

  • Click here for a complete breakdown of policies.
  • Returns: unused within 30 days. Possible restocking fee.

Rupes

  • Click here for information on the 1 year warranty and for the steps needed for any repairs/warranty work.
  • Does not accept returns or exchanges.

Scangrip

Tornador

  • Click here to contact Tornador directly.
  • Does not accept returns or exchanges.

Vapamore

  • Click here for information on each of these policies.

Vapor Systems

  • Contact Vapor Systems directly at vaporsystemsllc@att.net

Zentool

  • 1 year manufacturer warranty.
  • Serviced through Optimum. Click here for return form.
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