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Refer a Friend Program Updated Requirements

November 1st, 2017

Since launching our Refer a Friend program over two years ago, hundreds of detailers have earned free detailing supplies!

Today we’re updating the terms of the program to require that all participants place at least one order with us. To qualify, an order must be a paid order (not a promotional giveaway) that has been processed and shipped. This policy change will not affect most participants. Users that currently have referrals but have not made a purchase will not lose their referrals, however they won’t be able to increase their referral count until they’ve made their first purchase.

Our Refer a Friend page, Promo Restrictions page, and other content throughout our site has been updated to reflect this change.

If you have any questions please don’t hesitate to contact us.

Edit Your Order Instantly, Report Issues Easier, and Pay with Partial Credits

December 8th, 2016

We recently released several exciting new features to help make shopping with us even easier. We’ve made it simple to add to your order, remove from your order, or cancel your order with a click of a button, giving you the ability to instantly adjust your order without having to contact us. We’ve also created a new form to make it easier to report missing, damaged, or incorrect items received in the unlikely event that there is a problem with your order.

If you’re a registered user, the easiest way to access these features is by visiting your My Account page. Alternatively, you can visit the link provided in your order confirmation email or enter your email address and Order Number in our contact form. Based upon the status of your order, you’ll be shown different options as you can see in the screenshot below.

My Account Options

Add, Remove, and Cancel

These options to edit your order are available before your order ships.

When you choose to add to your order you can shop our site as you normally would. You’ll see a message displayed at the top of each page notifying you that you’re currently adding to an order. When you reach the checkout page you’ll notice that you can’t edit your address or change your shipping service, and that there is no shipping charge. We’ll do our best to combine any items that you add in with your original order, but if we’re unable to do so there is still no additional shipping charge.

When you remove items from your order you’ll be able to select whether you want a refund or Detailed Image store credit. Credit is applied instantly to your account and can be used for another purchase immediately.

If you decide that you need to cancel your order entirely, it can be done with one click of a button.

After any edit we send you an email instantly to confirm your changes.

Missing, Damaged, and Incorrect Form

After your order has shipped you can report missing, damaged, and incorrect items by clicking the “Order Issue” button on your My Account page. Our new form makes it simple to specify which items were affected, upload photos from your phone or computer, and then select whether you would like a refund, a reshipment, or Detailed Image store credit. Our team will review your request within one business day. Upon approval our system will automatically process your request and notify you with an email.

Partial Store Credit

If you have store credit with us for any reason, you can now split it up into multiple purchases. For example, if you have $20 in store credit you can use it towards several small purchases of less than $20. Previously store credit had to be used all at once, in this case on a purchase of $20 or more. You can check how much credit you have by visiting your My Account page.

If you have any questions or feedback on these new features don’t hesitate to contact us!

One-Click Checkout With Saved Cards & Other Payment Improvements

June 9th, 2016

Over the past few weeks we’ve released several improvements to our checkout page that we want to share with you. These improvements make payment simpler, faster, and more seamless without compromising our high security standards.

Securely Save Credit Cards

It’s now simple to save your credit card information so that you don’t need to enter it each time you check out. Check the “Save this card for future purchases” box when entering your credit card information during checkout and it will be available for use on future purchases.

Save a credit card

The next time you go to the checkout page your card will be automatically selected. You can check out with a single click, which is especially helpful if you shop on your mobile phone where it can be cumbersome to enter in your credit card.

Charge a credit card

As with all credit card purchases, for your security we do not store your credit card number and our team cannot see or access your card number at any time. From our How secure is your site? FAQ:

Similarly, when you save a credit card to make checkout faster on future purchases, we do not store your credit card number. PayPal saves your card securely using a feature called PayPal Vault, which we are able to access securely in the future to charge your card when you place an order. Cards can be deleted at any time on your My Account page.

Scan Your Card On Mobile

Typing in a credit card number on a phone can be a pain. If you haven’t saved your card to your account, you can scan a photo of your card instead of typing out your number. Both Chrome on Android and Safari on iOS support this convenient feature. When you move your cursor to the credit card number field you’ll see the option to “Scan new card” in Chrome or “Scan Credit Card” in Safari. In either case we never see or store a picture of your card, the browser simply enters your information into the form fields.

Scan a credit card

Chrome Credit Card Autofill

If you’ve saved your credit card to Google Chrome using Autofill you can access those cards to make a purchase with us. When you’re logged in to Chrome on any computer or device you’ll see your saved cards appear in a dropdown when you click in the credit card number field. Pick your card and Chrome will take care of entering your information.

Chrome Autofill

A Better Credit Card Form: Card Detection, Number Spacing, & More

Our credit card form is now much more intelligent. As you start typing your number, our form will automatically detect the card type and highlight it, space out the number to help reduce errors, and detect whether the security code should be 3 or 4 digits. The example below shows our form detecting a Visa card, which start with the number 4.

Credit card form

Other Improvements

If you happen to make a mistake when entering credit card information, we’ve updated and improved our error messages so that it’s crystal clear what’s wrong and how to fix it. We’ve also made design and usability improvements for PayPal purchases, purchases made with a gift certificate, and purchases being sent as a gift.

Questions? Contact Us!

We hope that all of these improvements make shopping with Detailed Image a little bit more enjoyable. If you have questions or comments don’t hesitate to contact us. We’re always happy to help!

Saving On Shipping With USPS

March 9th, 2016

Last updated: 7/31/2017

One of our most commonly asked questions is How do I save more on shipping? Our Shipping page outlines our Ship & Save coupons and First Order Free Shipping coupon codes, which are great for larger purchases and first-time customers. But if you’re making a small purchase, using a different coupon code, or if you’re a member of our Wholesale program, there are still great strategies that you can use to save on Shipping with the Postal Service.

How USPS Works

FedEx and UPS base their shipping rates solely on weight, package dimensions, and distance traveled. The United States Postal Service (USPS) does the same thing for their regular Priority Mail service, but also offers several flat-rate Priority Mail options and a unique First Class Package Service that can be used strategically to help save on shipping. We charge you exactly what the USPS charges us for shipping so all of the savings are passed directly on to you.

First Class Package Service

First Class Package Service is for packages weighing less than 16 ounces. Prices range from $2.61 – $4.30. This is the best low-cost option that we offer. Packages are typically delivered within 3 business days, however they are not guaranteed to be delivered that quickly. You still receive a tracking number, as you do with all of our shipping options.

Priority Mail Flat Rate, Regional Flat Rate, and Cubic Rate Options

The USPS also offers Flat Rate options where the shipment is shipped in a specific box provided by the USPS for a set price, regardless of weight or distance. In order to understand the strategies for lowering your shipping rate you’ll need to understand how Flat Rate pricing works.

Current pricing is:

Box Type Dimensions Price
Small Box 5-3/8″ x 8-5/8″ x 1-5/8″ $6.25
Padded Envelope 9-1/2″ x 12-1/2″ $6.30
Medium Box 11″ x 8-1/2″ x 5-1/2″ or 11-7/8″ x 3-3/8″ x 13-5/8″ $12.05
Large Box 12″ x 12″ x 5-1/2″ $16.55

In addition, there are Regional Flat Rate options that have weight limits and distance restrictions. Box A can be either 10″ x 7″ x 4-3/4″ or 10-15/16″ x 2-3/8″ x 12-13/16″. Box B can be either 12″ x 10-1/4″ x 5″ or 14-3/8″ x 2-7/8″ x 15-7/8″. Box A has a weight limit of 15 lbs. Box B has a weight limit of 20 lbs. Rates are as follows:

Zone Box A Price Box B Price
1 $6.52 $7.17
2 $6.52 $7.17
3 $6.60 $8.01
4 $6.83 $9.19
5 $8.15 $10.95
6 $9.19 $15.68
7 $9.99 $17.93
8 $10.28 $20.41
9 $15.14 $28.72

Another similar option is called cubic rate pricing, where the size of the box is the primary factor in determining the Priority rate, as opposed to the weight. To be eligible for cubic pricing, the box must be 0.5 cubic feet or smaller and weigh 20 lbs or less. Pricing is as follows:

Cubic Ft (up to) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9
0.1 $5.75 $5.75 $6.26 $6.37 $6.53 $6.66 $6.71 $7.04 $9.59
0.2 $6.19 $6.19 $6.51 $6.65 $7.14 $7.45 $7.71 $7.95 $11.19
0.3 $6.60 $6.60 $6.71 $6.94 $8.19 $9.17 $9.93 $10.23 $15.00
0.4 $6.71 $6.71 $7.26 $7.67 $9.24 $11.19 $12.12 $13.69 $19.19
0.5 $6.88 $6.88 $7.68 $8.59 $10.36 $13.37 $14.93 $17.02 $23.77

Zones are determined by your distance from our warehouse in Albany, NY. Check out the map below to determine what Zone you’re in:

USPS Zone Map

Strategies for Saving

Now that you understand the different services and their prices, you can use this to your advantage to construct orders with the lowest possible shipping charge.

Use First Class Package Service for Daily Special and Individual Items

If the First Class Package Service option is available to you, it will always be the lowest cost option. Roughly 50% of our individual items weigh less than 16 ounces when shipped, making this a great option if you’re placing a small order. If your order is eligible, you’ll see it listed out on the Checkout page as USPS First Class Package Service.

Pay Attention to Option and Price Changes

On our Checkout page, you’ll typically see a USPS Priority Mail shipping option. We pick the lowest of the three Priority options for you: regular Priority Mail, Flat Rate, or Regional Flat Rate. Usually the two Flat Rate options outlined above are less expensive than regular Priority Mail. Often times a single item can bump your order outside the physical requirements of a Flat Rate box, increasing your shipping price. Similarly, the Priority Mail rate can change from a cubic rate to a regular weight-based rate as the required box size increases.

As you’re building out your order, you can check back on the Checkout page to see how adding, removing, and adjusting quantities affects your shipping options. It’s not uncommon for a small change to result in significant savings.

Consider Placing Multiple Small Orders

If you notice that removing a small item like a pad or towel bumps your pricing down to a lower rate, you can often order that item separately using First Class Package Service and still save overall. Another scenario that we see is that splitting your order into two First Class Package Service orders can save you money compared to using the standard Priority Mail service or a FedEx option.

Saving to Hawaii

Priority Mail rates to Hawaii can get expensive quickly. We highly recommend adjusting your orders to fit in First Class Package Service, Flat Rate, or Regional Flat Rate options to ensure that you get the most affordable shipping charges.

Questions? Contact Us

If you have questions about how to get the lowest rate on your order, don’t hesitate to Contact Us. We can help advise the best strategy for your unique situation.

Now Offering USPS Shipping!

January 15th, 2015
USPS Now Available! A fast, low cost shipping option

We’re extremely excited to announce that we’re now offering USPS as a shipping option on all US orders, including Hawaii, Alaska, and select US Territories!* USPS offers fast, low-cost shipping on many small or light packages, as well as packages being shipped outside the contiguous 48 states. If you just need a towel, brush, or pad in a hurry, USPS will get it to you quickly at a lower price than we’ve been able to offer in the past.

All USPS options are part of our 1-3 Day Guaranteed Shipping program. In conjunction with all of the FedEx options that we already have in place, there’s now a great shipping choice for every order of every size. During checkout you’ll now see all available shipping options, with the default being the cheapest option for your specific order.

As many of our long time customers already know, this has been something that we’ve wanted to offer for quite some time. Unfortunately our warehouse is located in an industrial park that does not get regular pickups or deliveries from the USPS. This means we’ve had to set up a PO Box to receive mail, have two different addresses for returns, and of course that we haven’t been able to ship USPS packages from our warehouse. Over the past several months we’ve worked tirelessly alongside a team from the USPS to make a pickup at our warehouse possible. Everything came together quicker than we originally anticipated and we were able to ship our first USPS order out on Monday, January 5th!

We hope that this continues to show our commitment to providing you with the very best shopping experience in detailing. If you have any feedback please don’t hesitate to contact us.

*We are shipping only to US Territories that do not require customs forms. This includes Puerto Rico and the Virgin Islands, however we are not currently shipping to APO addresses or other US Territories that require customs forms.

Detailed Image Now the Official Master Distributor of 22ple Products in the US!

September 3rd, 2014

We’re excited to announce that DetailedImage.com is now the official Master Distributor of 22ple products in the US! We’re honored to partner with 22ple and bring even more great products here to the US from this industry leading automotive coating company. 22ple products are designed to enhance your vehicle’s appearance and protect for months and years to come! We’re proud to introduce two brand new products (VS1 and VG1) and bring their outstanding Glass Coat Applicator here to the US. Best of all 22ple is on the cutting edge of this growing market and they have several more incredible products in development that we hope to bring to the US shortly! Please check out our selection of 22ple products and contact us if you have any questions!

Buy Two 3M Paint Defender Products Get The 3rd For Free!

May 1st, 2014

Buy ANY two 3M Paint Defender Spray Film products listed below and get the 3rd for FREE by manufacturer mail in rebate up to $25!

Offer valid from 5/1/14 through 7/31/14. For complete details please view the Paint Defender Spray Film Rebate Form.

The 3M Paint Defender products are great for applying clear bra like protection, without the time, effort and price of traditional clear bras! For more information check out the AAP Blog post here!

3M Paint Defender Spray Film Rebate Form

Keeping Our Customers Safe – What You Need to Know About the Heartbleed Bug

April 10th, 2014

As you may have seen in the news over the past few days, there is security vulnerability named the “Heartbleed Bug” that affected many of the sites on the web. The vulnerability is within the popular OpenSSL cryptographic software library. It is estimated that over 66% of websites were potentially vulnerable. Detailed Image uses OpenSSL, as does Google, Facebook, Yahoo, Amazon, and many other popular websites.

We want to provide our customers with the details of how we’ve addressed this serious issue. Keeping our customers information safe is one of our highest priorities, as is being honest and transparent with you.

Action We Took

Most importantly, we have no reason to suspect that any of your personal information was compromised.

However, we still take potential threats like this very seriously. A patch was released to fix this vulnerability. Within hours of it becoming available to us, we applied the patch to our server. We also reissued our SSL certificate. These two actions are what effectively close the vulnerability.

As you can see from the Heartbleed Test site, Detailed Image is now listed as fixed. If you’re curious, you can see our SSL certificate information here or by clicking the “lock” icon next to our URL in most web browsers while visiting a secure page like our login page.

How We Keep You Safe

This is also a good time to review what we’re doing every single day to keep your information safe. All of this information is always available in our Privacy Policy.

  • All sensitive information that you enter is encrypted – we use high-grade secure socket layer technology (SSL) any time you enter personal information. This includes registrations, logins, contact forms, and of course throughout the entire checkout process.
  • We do not store your credit card information – we do not, and never have, stored our customers credit card information. Nor does anyone on our team have access to your payment information. We use the very secure PayPal Payments Pro to process credit card orders. After entering your payment information they tell us whether your payment was successful or not, and that success/failure information is all that we store.
  • We are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS) – meaning that we comply with a strict set of standards for our infrastructure and server setup outlined by the Payment Card Industry Security Standards Council, a council comprised of major payment vendors such as Visa, MasterCard, and American Express. This is verified regularly with a scan from an independent third party.
  • We use strong encryption for your login credentials – the most sensitive bit of information that we do store is your password, and we take that very seriously. We use multiple forms of encryption, and again, for your security, no one on our team can ever access or view your password. As security experts recommend, we do highly advise that you use a unique password for every website that you use.

Further Reading


If you have any questions, feedback, comments, or concerns, please don’t hesitate to contact us.

Guaranteed 1-3 Day Shipping Anywhere In The US

March 20th, 2014

Update 6/12/14 – We’ve extended our Guaranteed 1-3 Day Shipping and created a new page with up to date information about the offer.

We’re excited to announce that Detailed Image is now offering Guaranteed 1-3 Day Shipping at FedEx Ground rates to anywhere in the 48 contiguous United States! See the map below for guaranteed delivery dates to your area.

How does it work? When you visit our checkout page the Guaranteed 1-3 Day option is automatically selected. This offer does not require a coupon code. If FedEx Ground can reach you in 3 days or less, you’ll see FedEx Ground selected. You can also select FedEx Home for the same rate. Locations further than 3 days away will see a new shipping option “FedEx Express Saver Complimentary Upgrade” selected. This rate will match the FedEx Ground and FedEx Home rates but will guarantee that you receive your package in 3 days.

Since this offer does not require a coupon code, you can also use one of our Ship & Save coupon codes for free or low-cost shipping. Spend $49 or more and use coupon code DI499 during checkout to receive $4.99 shipping on your order. Spend $149 or more and use coupon code DIFREE for Free Shipping.

Be sure to take advantage of this special deal now as we’re only offering it for a limited time!

Guaranteed 1-3 Day Shipping Anywhere In The US

*Please note: 1-3 day shipping only valid to the 48 contiguous US States. Guaranteed days start when the package is shipped. This offer is not valid for out of stock items or items shipping directly from the manufacturer. It is also subject to all of our standard Promo Restrictions.

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