{"id":33563,"date":"2021-05-20T00:00:42","date_gmt":"2021-05-20T04:00:42","guid":{"rendered":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/?p=33563"},"modified":"2021-05-25T11:42:14","modified_gmt":"2021-05-25T15:42:14","slug":"a-dreaded-trip-to-the-auto-maintenance-and-repair-shop-part-1","status":"publish","type":"post","link":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/a-dreaded-trip-to-the-auto-maintenance-and-repair-shop-part-1\/","title":{"rendered":"A Dreaded Trip To The Auto Maintenance And Repair Shop (Part 1)"},"content":{"rendered":"

I never look forward to others caring for my car in any way.\u00a0 This anxiety is what in part gave birth to a detailing business.\u00a0 My personal experiences and professional one evaluating my clients’ cars has amplified those emotions.\u00a0 What is normal to me and perhaps many of those reading this article, the way I care for my car, is more often judged as abnormal.\u00a0 This unspoken disconnect (“it’s just a car” rhetoric) is linked to the feeling of hopelessness of potentially exposing our cars to other people.\u00a0 It is unrealistic to do everything yourself and realistically I do not carry the expectation mechanic shop employees will act like a high end auto detailer around my car.\u00a0 But I always hope and carry the expectation that these individuals show a reasonable bare minimum of professional care and concern.<\/p>\n

\"oil<\/p>\n

Most (micro scratches) swirls<\/a> come from improper washing.\u00a0 Although these can happen during washing too, most of the deeper scratches come from other people’s negligence and lack of consideration.\u00a0 This includes automotive maintenance and repair shops.\u00a0 Although I like to think I have been very careful where I take my car, I was once again let down.<\/p>\n

\"deep<\/p>\n

\"scratches<\/p>\n

One of the difficult truths I want to share with YOU is the reminder that when hear the word scratch, some enthusiasts and most non enthusiasts have two different images in their head.\u00a0 To many people it is not a scratch unless it looks like the picture below.<\/p>\n

\"panel<\/p>\n

I believe this reality is important for you to understand, not just for car maintenance and repair issues, but detailing and trips to dealerships.<\/p>\n

Believe me, as upset as I was to see this damage here (and multiple areas on bumper) as well as the curb rash that was curiously not there a week or so prior, I was more distraught to hear multiple service managers make statements like, “I don’t see anything, oh that”.\u00a0 “Can’t you just buff it out.”\u00a0 “It is probably something you did.”\u00a0 There were other tone deaf comments, from people who know what my profession is, know that I wash my car (including engine bay) religiously prior to appointment, and come to them because and with the understanding that I am a ‘certain way’ about my car.<\/p>\n

I did not respond in anger (perhaps I should have).\u00a0 I could have accepted what my family and friends have told me, expect these things and that there is nothing you can do about.\u00a0 Sure I did many of things I have told others; look at the reviews, followed recommendations from car clubs, and even received a recommendation from a client.\u00a0 I first decided to use this as an opportunity to bite the financial bullet getting my bumper repainted.\u00a0 But second, I humbly looked at myself in the mirror and took ownership of the fact that I did not do a good enough (detailed) job vetting this establishment nor did I do well enough noticing the signs that we were not a fit.\u00a0 These insight are what I want to share with you.<\/p>\n

Lessons I Would Like To Share With You:<\/h2>\n
    \n
  1. We have to ACCEPT even in the professional world, that we will often not be understood by people who do not relate to us.\u00a0 If you do not let that go, you are passively asking for heartbreak and disappointment.\u00a0 But that also means doing the extra work shopping around for a business that puts your mind at ease.\u00a0 Which leads to..<\/li>\n
  2. Speak up!\u00a0 This is coming from a introvert who at times has not asserted himself as much as he would like.\u00a0 Be proactive in your communication.\u00a0 A lot of us are bombarded with the stigma with how treat our cars.\u00a0 It is okay to speak up and use that as a means to evaluate whether you will patronize a business.\u00a0 You can and should still be nice about this.\u00a0 Always be polite and respectful and communicate appreciation when employees are honoring your concerns.<\/li>\n
  3. Visual Reminders!\u00a0 Make a sign or write a note, to be left in a noticeable location in your car.\u00a0 I am no longer just mentioning ‘do not wash’ signs for the dreaded dealership.\u00a0 Taking a blank sheet of paper and writing ‘No Leaning On Paint Please’ in marker, is one way to give a friendly reminder to be careful.<\/li>\n
  4. Expect to pay more.\u00a0 It should be common sense, finding the cheapest place in town can lead to a VARIETY of problems.\u00a0 But even a relatively moderately priced location (as I learned) can be a red flag.\u00a0 All of those 5-Star reviews for great service and reasonable pricing do NOT address the proverbial elephant in the room.\u00a0 What some consider high maintenance often turns into a valued customer with special concerns, when you are paying a premium.\u00a0 Imagine asking for your burger cooked medium at a fast food restaurant.<\/li>\n
  5. Wash your car, including a touch up of the engine bay and interior bay beforehand.\u00a0 Yes it gives you an opportunity to visually inspect the car prior to drop off, but there is another reason for cleaning your car.\u00a0 Credit to Mike Phillips for bringing this to light.\u00a0 If you do not appear to care about the cosmetic condition of your car, it is a lot harder to expect other people to.\u00a0 I have always taken this advice to heart, cleaning it before taking it anywhere.\u00a0 For those that are pressed for time, vacuming or taking a brush to the debree on your carpet and air freshener spritz is a major help.\u00a0 For those that are uncomfortable with engine bay cleaning, I do my engine detailing primarily waterless washing (no hose).\u00a0 Spraying Poorboys Spray And Wipe into a microfiber towel and quickly wiping the large plastic areas may be a major improvement.\u00a0 I would like to say as I learned the hard way point #5 does not matter without embracing the 4 previous points.<\/li>\n<\/ol>\n

    The next article will outline my experience finding a better, for me, place to take my car.<\/p>\n","protected":false},"excerpt":{"rendered":"

    A Dreaded Trip To The Auto Maintenance And Repair Shop: Part 1<\/p>\n","protected":false},"author":43,"featured_media":34040,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1024,1412],"tags":[642,2671,3141],"class_list":{"0":"post-33563","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cars","8":"category-running-a-detailing-business","9":"tag-maintenance","10":"tag-repair","11":"tag-repair-shop"},"jetpack_featured_media_url":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-content\/uploads\/2021\/02\/oil-3979023-1024x683-1.jpg","jetpack_shortlink":"https:\/\/wp.me\/p1kPO7-8Jl","jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/posts\/33563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/comments?post=33563"}],"version-history":[{"count":12,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/posts\/33563\/revisions"}],"predecessor-version":[{"id":34063,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/posts\/33563\/revisions\/34063"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/media\/34040"}],"wp:attachment":[{"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/media?parent=33563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/categories?post=33563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-json\/wp\/v2\/tags?post=33563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}