![\"Porsche](\"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-content\/uploads\/2024\/02\/Macan-Coated-1024x768.jpg\")
<\/p>\nI am someone that has fielded calls from clients who shared with me their negative experiences about other detailers.\u00a0 I have also helped people online find a detailer who was on the path to making a questionable decision.\u00a0 I will give you an example of one of those questionable decisions.\u00a0 There was someone online asking for feedback about 4 detailing business options, looking for a paint correction and ceramic coating service.\u00a0 I could see he was asking the wrong questions.\u00a0 I offered to help narrow this down for him.\u00a0 I went online to search for and learn about these four businesses.\u00a0 It took me a total of about 2 to 4 minutes to eliminate 2 of those businesses from his inquiry.\u00a0 One took less than a minute.\u00a0 After narrowing it down to 2 options, I gave my recommendations for what I would look for in a consultation.\u00a0 He later told me who he went with and kept in contact with me.\u00a0 He showed me how proud he was of the work the detailer did.\u00a0 He messaged me a year later about how great the car still looks and to tell me that the coating is performing as expected.\u00a0 This was a product of shifting from focusing on the wrong to the positive signs of a reputable operation.<\/p>\n
The following I see are red flags in customers’ approach that prevent them from finding a quality auto detailing provider.<\/p>\n
<\/p>\n
Having A Low Perception Of What Goes Into The Business And Process Of Detailing<\/strong><\/p>\n Let go of your perception of detailers and detailing businesses.\u00a0 By this I mean marginalizing the people involved and making the service into an overly simplistic task of cleaning a car that anyone can easily do.\u00a0 Let us imagine this topic was hypothetically about your health and not a car that you want detailed.\u00a0 You are vetting a medical professional, think about how you would go about making a decision.\u00a0 Especially if you were looking for a specialist!\u00a0 This shift in your mindset would eliminate over 90% of the problems people have finding a good detailer or at the very least there would be a better understanding of the mantra ‘you pay for what you get.’\u00a0 For those that scoff at this comparison it is more about your frustration finding the right detailer than my need to elevate the value of what detailers do.\u00a0 I am not shy about telling people who do not value my services, we are not the right fit.\u00a0 Which leads me to the following point.<\/p>\n I can speak for a majority of long-term detailing business owners in regard to the following.\u00a0 A message or a phone conversation that starts with the inquiry of “how much for a detail?, how much for wax? ceramic? interior?”, is the equivalent of going to a nice restaurant and asking how much does food cost.\u00a0 As detailing business owners, we know and completely understand you may not be knowledgeable about what goes into detailing.\u00a0\u00a0 The frustration comes from not being open to our need to gather more information that may not make sense to YOU.\u00a0 Initial convenience will lead to future headaches.\u00a0 Some customers have vented about not getting a price immediately over the phone and complained about the hurdles needed to get pricing and scheduling done.\u00a0 As someone who has followed other businesses, I can tell you the extra work and time a service provider requires prior to booking a detail is one of the most significant positive signs that you are going to have your expectations met or exceeded.\u00a0 Think about a person that says yes and responds with immediate answers, who also isn’t hesitant to book with you.\u00a0 He or she is probably not thinking about the unique challenges of polishing certain paints, what products are needed to remove specific stains, what can permanently set stains, your unique fabric and leather seats that require specialty products, how much dog hair is embedded in your carpets, what coating best fits your needs, what level of paint correction you need based upon the DETAILERS superior view of your paint, pre-existing damage that may require a unique approach, the degree of chemical staining from bugs, and many other things.\u00a0 A person who cares about accessing those things is not going to have a broad or passive aggressive approach to detailing a car that likely will disappoint people.<\/p>\n Also, another uncomfortable reality that needs to be stated.\u00a0 When you have been in business long enough, you inevitably put in measures to protect yourself from people who are trying to exploit you.\u00a0 If you have been in a detailing business long enough you have heard “it’s not that bad” over the phone hundreds of times, to see an interior that requires three times the labor to meet customers’ expectations that will perhaps put your health at risk.\u00a0 As business owners we have also had that person that says they are not looking for perfection to complain about the paint correction package they selected that did not remove all of the water-spot damage mentioned or scratches the customer was not completely transparent about.\u00a0 We also unfortunately deal with customers who specifically inquire about our services due to marketing claims from OTHER companies about certain products that vary from misleading to completely false.\u00a0 Which leads me to the following point.<\/p>\n Focus On The Business Not The Bottle Or The Brand Or Tool<\/strong><\/p>\n Prioritizing your choice over what coating, what brand, and even the years is a mistake.\u00a0 Consumers have been more recently approaching this process with a healthier mindset.\u00a0 But I also see on message boards questions comparing coating brand X with coating brand Y, while making no mention of anything about the businesses that person is deciding between.\u00a0 Even looking at the years is an error in judgement.\u00a0 Ask yourself how does a detailer or the coating company come up with that durability rating?\u00a0 It would take me less than five minutes to change the numbers on my website (to whatever).\u00a0 Enough said!\u00a0 Chose the most reputable business based upon your thoughtful research.\u00a0 The same applies to your interior or exterior detailing needs.\u00a0 I have never seen a single extractor or steam cleaner be the difference either way in whether or not a business provides a good service.<\/p>\n Be Objective<\/strong><\/p>\n Not every business and customer are a perfect fit.\u00a0 There are detailing businesses that are not going to be what you want or need.\u00a0 That is not an indictment of you or the detailing business.\u00a0 There are some restaurants people love that I am not the biggest fan of.\u00a0 That is okay.\u00a0 You have to find what is right for you.\u00a0 There are people who are not a fit for my business, even those that are recommended passionately by my clients.<\/p>\n","protected":false},"excerpt":{"rendered":" Can’t Find A Good Detail – Problems I See From Customers In Their 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