![\"accountability.respect.courtesy\"](\"https:\/\/www.detailedimage.com\/Ask-a-Pro\/wp-content\/uploads\/2025\/10\/img_2_1759090983923-768x1024.jpg\")
<\/p>\nThis is a message for consumers and detailers alike about respect and empathy.<\/p>\n
You want to know the most understanding people when it comes to how much I charge, that accept why I want to see the car before quoting and why I would want to have a conversation in person?\u00a0 It was not necessarily fellow business owners.\u00a0 Often those individuals have treated me like less than a business owner.\u00a0 It is quite ironic on the surface.\u00a0 It is also not necessarily the people with exotic cars.\u00a0 The people who treated me with the most respect often fell under two categories.\u00a0 People with service industry experience, even though many were aware they could not budget for my services.\u00a0 Also, people who legitimately detailed or made a serious effort to detail their own cars.<\/p>\n
Empathy is something that is not as common as many of us want to think.\u00a0 Our experiences as business owners, who are also consumers of goods and services, outline the reasons why I do not have a great deal of sympathy for individuals who complain about their experiences.\u00a0 This is especially the case for the chronic complainer.<\/p>\n
<\/p>\n
Most detailing business owners will tell you that cheap detailers or car wash type operators who call their services detailing are ‘ruining the industry.’\u00a0 I don’t see the problem being the other person that may not be licensed or insured.\u00a0 The second biggest problem in the industry is the general lack of accountability among consumers.\u00a0 The biggest issue is automotive detailing business owners who enable customers to be victims.<\/p>\n
There are significantly more resources and opportunities than ever to search for the best businesses and to have an educated conversation about expectations with a service provider.\u00a0 Most recently we have collectively seen the least amount of effort couple with the most resistance to engage in a conversation in a legitimate conversation with a professional who is trying to provide a great experience.<\/p>\n
Most automotive detailing business owners have a story about at least one person who insisted on what they wanted or did not want for their car with a price point, to later complain about the limitations of the service they insisted on receiving.\u00a0 Many of those customers go to social media to ask for permission to be upset that their choice of the cheapest package provided exactly what they paid for.\u00a0 I often can quickly see signs in these cases that it is the customer\u2019s fault.<\/p>\n
I often can find fault with business owners, but not for the reasons you may think.\u00a0 Setting boundaries, documenting your recommendations for the appropriate service, charging enough to run a business with dignity, and being honest with what is unreasonable, can prevent more issues after the fact.\u00a0 I realized early on, I would rather have a volatile interaction on the phone, than one after finishing a detail.\u00a0 Often setting boundaries is a good way to lead to a mutual agreement that we are not a good fit.<\/p>\n
This article may offend some people, although my clients would not be bothered by this content at all.\u00a0 I also care about my fellow business owners.\u00a0 At the core of my values, I am about providing the ultimate client experience.\u00a0 Somehow it is possible to expect to be treated like a human being and treat your clients well.\u00a0 Imagine that!<\/p>\n","protected":false},"excerpt":{"rendered":"
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