I attended the Mobile Tech Expo over two years ago to further advance my business acumen. Mobile Tech Expo is a consortium of members in the detailing industry who provide wisdom and various other resources for detailing business owners. I would highly recommend any detailing business owner to attend this event at least once.
One of the speakers at the event was Brian Brown. He is the owner of a very successful detailing business, Exclusive Detail in Charlotte, NC. I remember him speaking about the value of being passionate about what you do. “Business is run on passion”, he said. He also spoke of the significance of our clients knowing that we care about them, with respect to our trustworthiness.
Running my business to me was more than having the best before and after pictures. It was not all about standing next to a Bugatti or working out of the fanciest shop. Being that person that everyone believes gets carried away detailing his own car, that is my special trait. Being that person that could possibly annoy someone with his lectures about wash habits, you could say accurately describes me.
Being myself just makes too much sense. In hindsight, I never do enough of it. “No one in this town is ever going to pay more than $100 for a detail Rodney!” I have been told this a few times. But I am betting on people supporting whatever I put all of my heart into. How often have you NOT bet on yourself?
My Last Detail In A City Parking Garage
Why do I require consultations prior to booking, knowing this will alienate many people? There is nothing like meeting someone face to face, developing a rapport, and looking at a car together while exploring detailing options. Although it may seem counter to logic, I believe it is in the best interest of both parties to determine if we are the right fit prior to booking. It is something I would embrace as a consumer if I was putting my trust in someone who was detailing my car. Communicating my core values as a business owner is done with the intention to attract clients who share those same beliefs.
Until very recently, I provided the option of detailing vehicles in a city parking garage for those clients that did not have available garage space. I will most likely eliminate this option in the future, being exclusively mobile for the time being. To say working from the garage was far from ideal would be an understatement. But it did serve a purpose for me and was a vital part of my business growth.
The owner of this lovely car (pictured above) messaged me 6 months prior to being available to schedule a detail. She had traveled nearly 50 miles to see me. We looked at the car, discussed options, and I gave my aftercare product recommendations prior to booking a detail for 3 weeks later. We then talked for another hour. I did not even realize an hour had passed until I checked my phone. The photo was taken by her (below)
The answer to the question, what sane person spends this much time working on a car?
It could and has been argued that many people would be more successful in life if they put in the work I had put IN and ON my business in the past 5 years. Probably too many sleepless nights doing both! What fuels me? I have learned in my 40 years of life, when something is completely MY vision the motivation comes naturally.
I love making people like this happy by detailing. I spent a good amount of time on this blog writing about wealth and legitimacy. Running my business with a certain level of dignity and making no apologies for charging what some consider very premium pricing allows me to offer my gifts. A consistently great product is easier to come by when I am taking care of myself by earning a worthwhile living and lifestyle.
- What Your Frustrations With Others May Reveal About Your Detailing Business : Part 2
- What Your Frustrations With Others May Reveal About Your Detailing Business: Part 1
- Etiquette For Supporting A Business
- My Professional Detailing Journey: Part 5 – Why Education And Transparency
- My Professional Detailing Journey: Part 3 – Everyone Has A Market