A message from our owners: as the owners of DetailedImage.com we shop at various e-commerce stores and expect their "Terms of Service" page to be fair for both the customer and the business. We designed our own "Terms of Service" below with that same concept, so we would be comfortable with them as both the business owners and as a customer. We're confident these terms and our site will deliver a great shopping experience for everyone to enjoy!
Terms of Service
THE FOLLOWING DESCRIBES THE TERMS UPON WHICH DETAILED IMAGE OFFERS YOU ACCESS TO OUR SERVICES. BY USING THE DETAILEDIMAGE.COM WEB SITE YOU ARE AGREEING TO BE BOUND BY THESE TERMS.
We can amend this agreement at any time by posting the amended terms on the site. All amended terms will automatically be effective immediately after they are initially posted on the site unless otherwise specified. If we make material changes to this agreement, we will notify you here, by email, or by means of a notice on our home page. You can review the most current version of the Terms of Service at any time at https://www.detailedimage.com/Terms/
Use of the Products and Services is subject to compliance with these Terms and Conditions. You acknowledge and agree that Detailed Image may terminate your access to the Detailed Image site should you fail to comply with the Terms and Conditions or any other guidelines and rules published by Detailed Image. Any such termination shall be in the sole discretion of Detailed Image and may occur without prior notice, or any notice. Detailed Image also reserves the right to terminate any user's access to Detailed Image at its sole discretion for any reason or for no reason at all, if Detailed Image believes the user may be directly or indirectly harmful to other users, to Detailed Image or its subsidiaries, affiliates, or business contractors, or to other third parties, or for any conduct that violates any local, state, federal, or foreign laws or regulations.
All orders are paid for immediately upon purchase. This includes orders containing backordered items and/or items available for pre-order. If you pay via credit card, your card will be charged as soon as you click to complete your purchase. If you pay with PayPal, your payment will be sent as soon as you click to complete your purchase. Detailed Image will not ship any order until payment is complete and verified. Any payments made via PayPal eCheck will not be shipped out until the payment has been cleared, which commonly takes 3 - 5 business days.
All promotions, sales, and coupon codes are subject to our promotion restrictions.
Detailed Image makes every effort to ship all orders within one business day of being placed. Occasionally there are delays beyond our control or backordered items that can cause delays. We will make every effort to contact you by email, phone, or on our website if we expect your order to take longer to ship.
We ship packages from our warehouse Monday through Friday except for days that the U.S. Postal Service (USPS) or FedEx do not pick up due to holidays. FedEx Ground orders are delivered Monday through Friday, FedEx Home orders are delivered Tuesday through Saturday, and FedEx Express orders are delivered Monday through Saturday depending on the specific option you select. USPS and FedEx SmartPost orders are delivered by the USPS Monday through Saturday. FedEx Ground, FedEx Home, FedEx Express, and the USPS may not deliver on holidays and other select days. Shipments can be delayed due to weather problems and other unforeseen problems. Estimated delivery dates are not guarantees and should only be used as an estimate. Detailed Image is not responsible for delays relating to FedEx or USPS services.
Orders containing combustible or aerosol products can only be shipped via ground services: FedEx Ground, FedEx Home, FedEx SmartPost, and USPS Parcel Select. When an item meets this criteria, you will see the message "Please note: this product cannot be shipped via air" on its product page. A message is also displayed during Checkout.
FedEx requires a direct signature for non-residential shipments unless you have a signature release on file with them. You can request a signature release by filling out their Signature Release form.
Orders that contain incorrect or undeliverable shipping information, as entered by the customer, which cannot be delivered by the carrier, will result in the customer being responsible for additional shipping charges to complete the delivery. If the customer then decides to cancel the order, there will be no refund for any shipping charges. If there are charges for sending the item back to Detailed Image, the additional shipping charges are the responsibility of the customer.
Items within an order that are designated as "Shipping Directly From The Manufacturer" are charged a separate shipping fee. Within one business day Detailed Image will contact the manufacturer to process and ship your order. These items can only be shipped to US addresses within the 48 contiguous states.
Unopened and unused products are available for return 30 days from the date of purchase. The customer is responsible for any shipping charges back to Detailed Image and any ensuing shipping charges. Shipping charges from the original order will not be refunded. Returns of tools and machines will not be accepted and should instead be sent directly to the manufacturer.
Refunds will be issued in the form of a credit to your Detailed Image account, or as a refund to your credit card or PayPal account.
If you feel as though a product you have purchased through Detailed Image may be defective, returns should be made directly through the manufacturer. If you need help finding the contact information of a manufacturer you may contact us. All sales of tools are final. Please see our Tool Returns page for more information.
Missing, Incorrect, Defective, or Damaged Items
In the event you were shipped a package with a damaged product, missing product, or the incorrect product, you have 2 weeks from the date of purchase to notify us. For damaged products we may also require photographs for our records. We will then give you the option of a refund, credit towards a future purchase, or to have the correct item shipped to you at no additional charge.
Detailed Image reserves the right to hold and/or cancel any order that matches a pattern of fraud. We will attempt to investigate and resolve any potential issues in a timely manner and ship legitimate orders as soon as possible. Some orders may be canceled as a precaution against possible fraudulent purchases. We will also try to update our customers in a timely manner about their orders status. Detailed Image will not be held liable for any damages resulting from delays or cancellations.
If we detect abuse of our systems that enable you to edit your order, we reserve the right to adjust your order accordingly and potentially ban you from future purchases.
No Responsibility To Sell Mispriced Products
We have the right to refuse or cancel any orders placed for products listed at an incorrect price or containing any other incorrect information or typographical errors. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment has been complete. If payment has been complete, we will immediately refund your credit card or PayPal account.
Wholesale pricing is for your private use only and is not to be shared publicly or with any third party. Violations of this policy may result in the suspension or termination of your wholesale account without warning. This includes but is not limited to: posting wholesale pricing publicly online, emailing or messaging pricing to third parties, sharing your account information with a third party so that they can view your pricing, sharing a screenshot of your pricing with a third party, or copying and pasting your pricing into an email, spreadsheet, or document for the purpose of sharing with a third party. You are also not allowed to solicit others while implying you can get items at a discount or below MAP pricing. For example "Please email me for discounted pricing." For more information about account confidentiality please see the Account, Password, and Security section below.
The section below outlines the terms of the Detailed Image affiliate program:
- Detailed Image will make all pending cash payouts via PayPal on the 20th of each month. If the 20th falls on a weekend or holiday, payment will be issued on the next business day. An automated email from PayPal will be sent to you once a payment has been made. Only purchases that have shipped are eligible for payment.
- A minimum of a $25 balance must be in your account to be paid.
- PayPal payments will be sent to the email address on your account unless you've contacted us to specify a different email address.
- Detailed Image reserves the right to terminate any person's enrollment in the affiliate program at any time without warning.
- Detailed Image requires all affiliate members to act professional towards other forum members and to respect forum rules.
- Detailed Image reserves the right to change the terms or affiliate payout structure at any time without notice.
- Affiliate credit is awarded within one business day of the order shipping. If the order ships in multiple shipments, credit is awarded after the final package has shipped.
- Wholesale orders are not eligible for affiliate credit.
- You may not use direct affiliate links in any web advertisements, including but not limited to: Google AdWords, Bing Ads, Twitter Ads, and Facebook Ads.
- You can use our images, but you must link them to DetailedImage.com, and leave them unaltered so that the DetailedImage.com water mark is present. You can NOT copy our product descriptions, bullets, guide, Ask-a-Pro Blog posts, reviews, or any other content unique to Detailed Image. You can use our information to create your own unique product description.
- You may not embed any portion of the DetailedImage.com website within an iframe (or equivalent functionality) on the web or in native applications.
- You may not violate any of the terms within this agreement, including but not limited to the "Copyright, Trademark, and Content Ownership" section of this agreement.
Detailed Image welcomes resellers to purchase our products and resell them on their own. You can use our images but you must leave them unaltered and the DetailedImage.com water mark must be present. You can NOT copy our product descriptions, bullets, guide, Ask-a-Pro Blog posts, reviews, or any other content unique to Detailed Image. You can use our information to create your own unique product description. Once you have the products up on your site you must send us an e-mail notifying us so we can review them.
Due to many manufacturers we work with having MAP pricing restrictions (minimum advertised price), resellers must advertise prices that are the same as DetailedImage.com or higher. It is the responsibility of resellers to make sure their prices are updated to comply with this policy. Violators will not be able to purchase products from DetailedImage.com.
Resellers are not allowed to sell any of our products on Amazon, eBay, or any other marketplace or site besides your own. Rupes Tools are not allowed to be resold.
Please note that for our wholesale customers we do not include any invoices with your wholesale orders. Therefore if you are shipping to anyone else other than yourself, they will not know the prices you are receiving. If at any time you need to look up an invoice you can do so by accessing the My Account section of the site.
If you are an international reseller, there are certain brands that we cannot sell to you. We suggest that you contact these manufacturers directly if you wish to resell their products and they will put you in touch with a local distributor. These brands are:
- Chemical Guys
- Poorboy's World
- Any aerosol or ORM-D product
If we notice these brands being ordered from your account we will remove them from your order and issue you a refund. All other products and brands are eligible for purchase and resale.
If you are unsure about any of these reseller terms please contact us.
Detailed Image is proud to receive many positive e-mails and messages about our outstanding customer service. We will select some of these submissions to be a part of our customer testimonials page so that other visitors can learn about your great experience. We use the customer's first name and the first initial of the last name next to the quote. If you do not want your message and/or name being posted please e-mail support [at] detailedimage [dot] com and we will be happy to accommodate you.
We strive to make Detailed Image accessible to people with disabilities. We make available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. To activate this widget, click the "Accessibility View" on the bottom of any page or visit DetailedImage.com/Accessibility in your browser. You can then use the accessibility menu by clicking the icon in the lower-right of your screen. The widget will be available for the remainder of your session. If you are having trouble with any content on or require assistance with any part of our site, please call us at 518-861-8811 or email support [at] detailedimage [dot] com and we will be happy to help.
To use Detailed Image's services, you must be at least 18 years of age and be able to form or enter into a legally binding contract in accordance with applicable laws. If you are under the age of 18, you can use this service only in conjunction with and under the direct supervision of a parent or guardian who agrees to be bound by these terms. If you are eligible to use our services, you must complete the registration process by providing Detailed Image with true and correct information as required on the Detailed Image registration form. If the information you provide is found to be false, we may suspend or terminate your registration and account.
Neither you nor any parties affiliated with, contracted by, or created by you may take any actions to interfere with or interrupt, the operation or stability of the Detailed Image web site. This includes, but is not limited to, the use of any software, device, or programming routine that could place excessive loads on our system or interfere with any listing on our site, or any users account or information.
Account, Password, and Security
If you choose to register for an account, you will receive a password and account upon completing the registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You may not disclose, share, or distribute your password to any third party. If you feel your password has been jeopardized, you may change your password at any time, and as frequently as you wish by accessing the My Account section of the site. You agree to immediately notify Detailed Image of any unauthorized use of your password or account or any other breach of security, and ensure that you exit from your account at the end of each session. Detailed Image can not and will not be liable for any loss or damage from your failure to comply with these security obligations.
In the event that your information creates a liability to us that may cause our Internet Service Provider (ISP), suppliers, agents, or contractors to sever their services to us because of such liability, we may take appropriate actions regarding such information.
Copyright, Trademark, and Content Ownership
All content under the domain DetailedImage.com is protected by the copyright laws of the United States of America. You agree not to reproduce, sell, or exploit any portion of Detailed Image without the express written consent of Detailed Image.
You are not permitted to use the Detailed Image name or any Detailed Image trademarks, logos, or domain names in a way that implies partnership, sponsorship or endorsement from Detailed Image unless you have explicit written permission from Detailed Image.
You retain all intellectual property rights over information and material that you provide in conjunction with the use of the Detailed Image service. Detailed Image has the right in their sole discretion to review and remove any content for any reason.
Limitation of Liability - Non Warranty
IN NO EVENT SHALL Detailed Image (INCLUDING OUR SUPPLIERS, OFFICERS, OWNERS, DIRECTORS, EMPLOYEES) BE LIABLE FOR LOST PROFITS, REVENUES, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) RESULTING FROM OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SITE.
THE SITE AND SERVICES ARE OFFERED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES OR GUARANTEES EXPRESSED OR IMPLIED. WE AND OUR SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.
Without limiting other remedies, we may limit your activity, immediately remove your account, warn our community of your actions, issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if: (a) you breach this agreement or the documents it incorporates by reference; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users or Detailed Image.
Detailed Image will pursue, to the fullest extent of the law, the recovery of all funds resulting from erroneous credit card and PayPal chargebacks.
You agree to indemnify and hold harmless Detailed Image, its officers, owners, employees, parent companies, subsidiaries, contractors, vendors or affiliates, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of Detailed Image, the violation of this User Agreement by you, or the infringement by you or any other user of this site using your computer, of any intellectual property or other right of any person or entity.
It is your responsibility to comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and your listing, purchase and sale of items through our site.
Violation of User Agreement
We may terminate your account, registration temporarily or permanently should you violate any portion of this User Agreement. Detailed Image reserves the right to refuse service to anyone for any reason at any time. The failure of Detailed Image to enforce any provision of this document does not constitute a waiver of such provision.
Questions about the Terms of Service should be sent to support [at] detailedimage [dot] com.