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Privacy Policy

Our goal is to maintain a simple, straight forward Privacy Policy for Detailed Image that clearly explains how we collect and use your information. If you have questions, concerns, or suggestions, please contact us.

Information Security

To ensure a safe shopping experience for all customers, we follow information security best-practices such as:

  • Our site is served to you securely over HTTPS with Strict Transport Security enabled.
  • Our servers are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS)
  • We encrypt sensitive information such as passwords in our database so that even our team is unable to view them.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies to provide you with a personalized experience. If you reject cookies, you will not be able to use many aspects of our website, including placing an order with us.

Analytics & Log Files

To analyze non personally identifiable information about our visitors, we use:

  • Matomo Cloud - an analytics platform designed to protect customers' privacy. You can view their privacy policy here.
  • Log files - stored on our server. The previous month’s logs are automatically deleted at the end of each month.

Information Collection

  • Purchases - to place an order with us you are required to give contact information such as name, address, and email address. You can optionally choose to create an account so that you can log in to access your purchases.
  • Payments - all payments are processed using PayPal's Braintree service. At no point does Detailed Image store or verify your credit card information. You can view their privacy policy here.
  • Emails - email addresses are also collected for the purpose of signing up for our newsletter or to send yourself one-time emails, such as a saved shopping cart.
  • Contests - we may provide you with the opportunity to participate in contests or surveys on our site. The requested information typically includes contact information so that we may notify the winner. Participation in these surveys or contests is completely voluntary.

How We Use Your Information

We store information that we collect in our database. This information is used to fulfill your orders, help us provide customer service, customize the content of our site for you, and help us analyze business trends. You may request a copy of this information by following the instructions in the "Access to Personally Identifiable Information" section below.

The following communications are not promotional in nature and can not be opted out of:

  • Purchase & Shipment Confirmations - when you place an order with us we will email you an order confirmation email, an email when your package ships with tracking information, and we may contact you about out-of-stock or backordered items.
  • Customer Service - we will communicate with you in response to your inquiries, to provide the services you request, to provide you updates on your orders, and to manage your account.
  • Service-related Announcements - we may send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our website is temporarily unavailable for maintenance, we might send you an email.

The following communications are optional and can be opted out of at any time:

  • Newsletters - we offer opt-in newsletters to provide information about our products such as articles, sales, and coupon codes. You may unsubscribe at any time via a link at the bottom of the email, on your My Account page, or by contacting us.
  • Personalized Newsletters - we periodically send personalized newsletters to help improve your experience on Detailed Image. These newsletters may remind you of unpurchased items left in your shopping cart, follow-up with you on previous purchases, notify you of shipment deliveries, and more. You may unsubscribe at any time via a link at the bottom of the email, on your My Account page, or by contacting us.
  • Postcards - we periodically mail postcards that are promotional in nature. You can opt out of these by contacting us.

Third-Party Services

To help Detailed Image run, we use a number of third-party services. To protect your privacy, we do not have any ad trackers installed on our site.

  • PayPal's Braintree - used to process payment information. You can view their privacy policy here.
  • Matomo Cloud - an analytics platform designed to protect customers' privacy. You can view their privacy policy here.
  • Google reCAPTCHA v3 - used to help protect our site from spam and abuse without user interaction. The Google Privacy Policy and Terms of Service apply.
  • FedEx API - to provide shipping quotes during checkout, to verify addresses, and to provide tracking information. You can view their privacy policy here.
  • USPS API - to provide shipping quotes during checkout and tracking information. You can view their privacy policy here.
  • Google Ads - provides advertising services on our behalf. In order to gauge ad performance we provide them information on which ads convert to sales. You can read their privacy policy here and control your ad preferences here.
  • Microsoft (Bing) Ads - provides advertising services on our behalf. In order to gauge ad performance we provide them information on which ads convert to sales. You can read their privacy policy here and control your ad preferences here.
  • Meta (Facebook & Instagram) Ads - provides advertising services on our behalf. In order to gauge ad performance we provide them information on which ads convert to sales. You can read their privacy policy here and control your ad preferences here.
  • Google Merchant Center - in order to improve how our products display on Google, we provide them with delivery speed information on our shipments. You can read their privacy policy here.
  • UserWay Website Accessibility Widget - helps our site be accessible to people with disabilities. You can view their privacy policy here.

Access to Personally Identifiable Information

If you would like a record of all of the personally identifiable information that we have stored on you, you may request this information by contacting us. The records will be emailed to you within 30 days in Microsoft Excel format. These requests may be made twice in any twelve-month period. Please note that we will take additional steps to verify your identity prior to releasing this information.

Business Transitions

In the event that Detailed Image or Pure Adapt, Inc goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and notice on our web site of any such change in ownership or control of your personal information.

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