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Frequently Asked Questions

  • Ordering

    What is the status of my order?

  • I am unable to check out. What do I do?

  • What payment methods do you accept?

  • What is PayPal Credit?

  • Do you accept prepaid gift cards?

  • Do you offer gift certificates?

  • I have a gift certificate that covers the full value of my purchase. How do I complete the order without paying?

  • Can I order over the phone?

  • Do you offer wholesale pricing for businesses?

  • How do I return an item?

  • How do I return a tool (buffer, polisher, steamer, extractor, etc)?

  • My tool (buffer, polisher, steamer, extractor, etc) stopped working. Who do I contact for warranty work?

  • Why do some items ship directly from the manufacturer?

  • What does "DI Verified Purchase" mean on a product review?

  • What is the difference between a Wishlist and a Saved Cart?

  • When do you charge my credit card?

  • Can I change the breakdown of pads in a package?

  • Do you offer tax exemptions for business orders?

  • I've ordered with Guest Checkout. Can I upgrade to an account? What are the benefits of upgrading?

  • Discounts

    How do I get the best deal on my purchase?

  • Can you extend a sale or promotion for me?

  • What is the Daily Special?

  • What is the Weekly Special?

  • How do I use a coupon code?

  • Can I use more than one coupon code?

  • Can I use coupon codes with my wholesale account?

  • What types of newsletters do you have and how do I subscribe?

  • Do you offer a military discount?

  • Do you offer a senior citizen discount?

  • Shipping

    What shipping options are available?

  • How do I get a shipping quote?

  • Do you offer free shipping?

  • Do you ship internationally?

  • How long will it take to receive my package?

  • Why is my USPS shipment taking so long to be delivered?

  • Is FedEx Ground Economy the same as FedEx SmartPost?

  • Did USPS Ground Advantage replace Parcel Select and First Class Package Service?

  • Website

    I am unable to log in. Can you email me my password?

  • How do I change the email or password on my account?

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  • What is Google reCAPTCHA v3 and how does Detailed Image use it?

  • Detailing

    I'm new to detailing. Where do I get started?

  • I am looking to wash and dry my car, what are your recommendations?

  • How do I use a clay bar correctly?

  • I am looking to start polishing my car. Can you guide me in the right direction?

  • With all the various options for Quick Detailers, I am having trouble deciding on what one is best for me. Can you highlight some of them and recommend what one you like the best?

  • What is a glaze and should I use one?

  • How do waxes, sealants and coatings compare, and which one is best for me?

  • How many and what type of microfiber towels should I use for each detailing step?

  • How do I choose the correct buffer or polisher for me?

  • How long do products last?

  • How do I remove sap from a car?

  • What do you recommend to remove spots or etchings caused by bird droppings?

  • How do I remove water marks or water spots?

  • How do I remove cigarette smoke smell from a car?

  • How do I remove "wet dog" smell from a car?

  • How do I remove lovebug etchings from my paint?

  • How do I clean suede in a car?

  • How do I clean Alcantara in a car?

  • Miscellaneous

    Where are you located and what is your address?

  • What is your phone number?

  • Do you allow in-store pick-ups?

  • How can I learn more about you as a company?

  • Do you have an affiliate program?

  • How do I get my business added to your Find a Detailer Map?

  • I have a question that isn't answered here. How do I contact you?

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