Have you had a great shopping experience with us? We'd love to hear from you. Contact us with your testimonial.
I would like to thank Detailed Image for their support of SweetCars detailing. It's been great to have you guys as a supplier of great quality products to help us in providing the very best for our clients. We're proud of having been chosen by Dupont Registry to join some of DI's famed blog writers and detailers to become part of the top 20 detailers in North America. Thanks! We couldn't of done it without your support!! Thanks to everyone at Detailed Image.
I want to take a minute to thank Detailed Image for their support of Deep Blue Detailing. I have purchased supplies from other "major sites" in the past and all I have ever received is a generic reply e-mail "thanking me for my business." When I first came across DI I only placed a couple of orders before Reece reached out to me to invite me to join DI's wholesale program. I am a small sole-proprietorship and have only been in business for less than two years. I have inquired about wholesale with other companies but have always either been given the run around or told I have to have a large initial purchase and subsequent "minimum purchases." The way DI has their wholesale program set up is ideal for a small business like mine-no minimum orders-just a yearly purchase minimum. It has really given me flexibility and I don't have to sit on excess inventory for long periods of time! Customer support is outstanding and I have even inquired about adding products to DI's portfolio and they said they would absolutely do that for me if needed. A+ organization and glad to be doing business with them!
The folks at Detailed Image continually impress me on every front! Not only are their prices very fair, their service must be the best in the business. I operate a medium-volume detail service in California and gladly order from DI even though they ship from the other side of the country. An easy-to-navigate website with gobs of product, smooth purchasing process and stellar turnaround time on shipping make it easy to try something new or orders tons of what we need. On occasion, there have been backordered or shipments damaged in transit and they continually find a way to deliver the product my company needs to operate just as quickly as the original order. It's great to have Detailed Image as a partner in the industry.
Matt Jackson's Auto Detailing uses Detailed Image because of their top notch customer service, abundance of information and sales through their newsletters, and quick and reliable shipping times in the New England area. This company is a one stop shop and [we] will be a customer for life! Thank you for being great!
Hello everyone, I came through this email to thank you, my order arrived and everything is ok. I want to say that I am very grateful for what the company did for me. If I receive the first order I will let you know so I can send it back to you.
Ok, I'll give it a few more days; out of all the past orders I've placed, this is the first time it's taken this long, but it's not a problem at all to wait it out. I know your company truly has perhaps the best customer service out there and I don't say that lightly as I've dealt with many. It's times like this that make you guys really stand out! By the way, much mahalo for the $10 credit...you didn't have to as this issue is beyond your control. Your servicing aspect is what keeps me coming back and is unlike anything ever offered to me. Please keep the USPS Ground Advantage shipping option for us people in Hawaii.
Awesome experience with Detail Image. They communicate every step of the way. Delivered as promised and well packaged. Definitely will do business with them.
Just wanted to tell you that Milton did an excellent job on my order! Everything was exactly what I ordered and got it in a timely fashion! keep up the good work
Thank you very much. Been dealing with Autogeek for years and they are not what they used to be when Max's owned it and Mike Phillips was there to review products. Max's started McKee but they have limited products and push out a lot of sprays ons. Excited to try you guys now.
I don't know who packaged my order because I didn't get the usual card with the name but the effort that was put into it was pretty amazing. All of my products arrived safe and sound and I do really appreciate it. Also, it was a pretty nice touch to add labels to the triggers. Thank you very much! It was an outstanding job.
Thank you, Xavier!
You are always the one that responds to my emails, and you are always great! Detail image is lucky to have someone like you on their team! We are lucky to have you help us.
Have a wonderful week. Thank you for your quick solution.
I switched over to DI for all my detailing needs and I'm glad I did! Just dropping by to say big thanks to the DI Team. I don't own a detailing business, just your basic diy guy who likes to maintain my vehicles. Located on the east coast so shipping to me is lightning fast! I like that the team takes really good care of the packaging, especially the bottled liquids. Taking that extra step to tape the caps to prevent leaks during transit is really greatly appreciated, it just shows how much pride, care, and commitment the DI Team has to customers. Can't forget about the freebies! freebies are awesome. Take care, folks!
Hands down imo best site to get the high end detailing products with next day shipping at an affordable price, especially with the wholesale account/program they offer!!
I just wanted to shout to the team; you guys are awesome in helping me with my polisher I bought in 2017 to locate a repair center when The company itself wouldn't reach out to me. Solid 100% detailed image
Thank you so much and I'm sure I'll be finding more amazing products to get threw your amazing service and fast shipping you have my vote, can't wait to try some of these products on my next clean up, packing was awesome and I'm sure you guys are busy I included a picture of items received with that wire wheel detail brush and appreciate you guys. Next detail will be a breeze!
Ok, thank you very much! Y'all have always been awesome. You are one of the only two places that I order supplies from. You'll always have my business for sure. Thank you for all you guys do and hope y'all have a Happy Fourth of July! Merica baby!!
Had an issue last week with an order that was damaged in transition. I put in a complaint and a replacement order went out the next day. To ensure that the products were going to survive the shipment this time, Detailed Image Car Care went the extra mile and bubble wrapped the items individually. When it comes to car care, getting premium products is a big deal to me because of the pride I take in my work. Ordering products from a company that cares about its customer service and experience is more important to me than receiving the products faster. I often see complaints on various forums blaming/hating on companies because they received damaged goods. Unless the order wasn't properly packed, companies have no control over the shipment once your order leaves its facilities. What these companies can control is how they approach the situation and ultimately how to resolve the problem. Thanks, Detailed Image for taking care of me!
It says a lot about your customer service. that you're going to help me with this return! I truly appreciate it and I assure you that in the long run, you will have a customer for life! Detailed Image as a whole is great but your customer service is top notch! Thank you very much!
I placed my third order with your company since 5/1 today at 11:00am and got a shipping confirmation at 6:00pm. You have definitely earned my business going forward.
As always, thanks for your help. Your customer service is awesome and I've been super happy with your recommendations. I always recommend you guys to friends/family.
Quality!! From the products to the packaging Detailed Image not only stocks quality products but also packages items neatly. Detailed Image is my go-to anytime I need/want supplies because I know I'll get quality. Thank you Kenny, for packaging my items which included my new Rupes IBrid!!
I just wanted to say thank you for always taping the caps on bottles of liquids. I've never encountered a leak when ordering from you guys, as I have other companies not do this and received boxes in the mail soaked with product. Great job guys!
As always I do trust and love doing my purchases with this company. They always deliver quality goods and services!
Thank You for your kindness and quick response to this issue. You guys are top-notch when it comes to customer service, and that is why I use you guys for all my detail needs.
You folks at Detailed Image are amazing with your shipping/packaging. Just want to thank you for such a quick turn around from order placement to receiving and at a very reasonable price for shipping to boot. Best in Class I would say.
I recently started ordering from Detailed Image and couldn't be happier! They have all the brands and products you could ask for. The shipping is always fast and products are well packaged.
Detailed Image has been my go to online supplier since 2016. I've never had any issues with orders at all. Very fast shipping and they always have a promotion going on.
Detailed Image has been my go to online supplier since 2016. I've never had any issues with orders at all. Very fast shipping and they always have a promotion going on.
You guys are awesome at Detailed Image. I was very impressed a year or so ago when I watched a video of your operation on how orders are picked and packaged. A lot of thought went into that and I'm sure the pay off was well worth it. Certainly, as a customer, I (we) all very much appreciate the extremely quick turnaround time on orders as well as all the great support I've certainly have received from you. All the best this Holiday season Reece and wishing all of you guys at Detailed Image a great 2023 for your company and family.
Detailed Image, I am completely satisfied with the prices I pay and for the amazing service and fast shipping. Thank you guys for providing what I need to provide excellent service to my customers.
Thank you for taking the time and initiative in giving us a chance to do business together. Rarely is that seen today by any of the large wholesalers who swear they're taking care of you and your bottom line. I'm writing to you because of the efficiency and time in which our order was processed and believed it deserved merit.
My package arrived safe and sound. Thank you again for your patience, help, and all around great customer service. I look forward to many more orders with Detailed Image.
Best site hands down to order high end products at affordable prices, especially with the free wholesale account! I've spent more here than I did on my wedding lol
I would just like to say that you guys are awesome!!!! Thank you very much for the newly shipped replacement order that you sent to me!! I can say that I have never dealt with a company that has gone so far as you guys have in my thirty plus years of car cleaning. You have been awesome from the start of helping set up my account, lost passwords, and messed up stolen orders!! You are REALLY the BEST at what you do. Thanks again and look forward to more buying from you!!!
I LOVE this company. They have so much knowledge on their website for detailers to digest and they do their best to give back to the industry as much as they possibly can. They also have a wide variety of products in one place. This makes it so much easier on the business owner to accomplish these purchases.
I have recently switched to you from a competitor due to multiple poor experiences. I am so pleased with the products you offer and the prices are great! Your website works well and is full of helpful articles and a good search engine. Your shipping speed is amazing too! So far I'm a very happy customer. Thank you.
Just wanted to reach out and say I APPRECIATE ALL OF YOU PEOPLE WORKING THERE! My orders come in so darn fast, I can't thank you enough!!!
I want to start off by saying that this is one of the best detail orientated websites I have found so far in my journey of being a professional auto detailer. Y'alls customer service and knowledge of each and every product is outstanding. The community that surrounds this website is also amazing so many nice people just trying to help each other out. That is why I would love to join the affiliate program and help promote your business to my clients. I have many clients that love to keep care of their cars and always ask where I get my chemicals from and I always tell them from Detailed Image because this is the only place I go to now for all my detailing needs. I always recommend them to go to y'all's website and search up the specific item they are asking about.
Y'all have always taken great care of me over the years past. Will always be a Detailed Image customer for this reason.
I placed an order on a holiday and it shipped out the next day. The carrier delivered to the wrong address a block away. While they were no help, Detailed Image was willing to go the extra mile for me. I have placed a couple of larger orders and will continue to shop them first every time.
Just wanted to make sure to say thanks, and to not take for granted the hustle and care the whole Team at DI puts in.
In a world full of dishonesty, it's super nice to have such a store like DI where the customer relations goes well behind the products.
I'm glad to have yous guys in my corner as I embark on this journey to Arkansas
Wow you guys truly are the best supplier and I will continue to use you guys forever. I am also very happy you carry the marine Gtechniq like as I utilize that a lot and am happy to be able to get it from you guys.
Just wanted to say THANK YOU for correcting the issue...AND in such a timely fashion. It is customer service such as this that will continue to keep me loyal to you for all of my automotive detail supplies. You guys rock!
Just wanted to say thank you for your quick response and for getting this order resolved. Also, another thank you :) for the free shipping, you provided with this order as it is greatly appreciated. Excellent Customer Service
Thank you again and Have a Wonderful Day
You guys are always my go to and I will continue to be a loyal customer. My employer is a customer of yours and I can see why with your immediate response, great customer service and top quality products.
I've been doing business with DI for a bit now and I look forward to doing a lot more in the future. Thank you and I really appreciate you helping me out!
Huge shoutout to Detailed Image for always having the best products at extremely reasonable prices and one day shipping! Always on time and keeping my business stocked up with only the highest quality products on the market!! Thanks guys!!
This whole transaction is another perfect example of why I continue to use your company for my detailing needs. I recommend you guys to everyone I know. As times are tough right now on everyone, Detailed Image remains unaffected with its top notch customer service.
Thank you so much for making me feel as important as your bigger accounts. I won't forget it!
Thank you for following up and shipping the items so timely
Your customer service is why I keep coming back instead of shopping the other options
Thank you Reece. Detailed Image has always been a pleasure to do business with. I won't forget this. Merry Christmas and Happy New Year to you as well.
I really appreciate the prompt response, understanding, and making it right. This type of customer service is why I continue to get a majority of my car detailing supplies from you
Thank you. I really appreciate the customer support you've provided. It's been unmatched. I look forward to another busy season of Detailing thanks to the help of your business.
You are the best!! I love this company and have been a customer for years now and your customer service is incredible!! Thank you so much!! I recommend all my clients who are looking for detail products to you guys. You are better than Amazon!!! Thank you so much!
I just wanted to thank Xavier for going above and beyond in helping me with my order. I have been shopping with you guys for a while, and part of my order kept getting delayed because they didn't have the brushes I ordered. (They showed available at the time of order) The order got pushed back almost 4 months. I contacted customer support and Xavier got my compatible stuff and shipped the rest of my order the next day. It was quick and really easy. People like him make me come back to this site while there are a lot of other companies that might provide the same service! I just wanted to tell you guys how amazing of an employee you have.
Awesome! More companies need to do this! Detailed Image is becoming one of my favorite detail product supply companies. Great selection, frequent sales and great prices.
Thank you Detailed Image for the years of amazing service! I recommend everyone, friends, family, and customers, to this site. Great customer service! Always quick shipping! Any issues we've had, which have been very few, were resolved quickly, and the problem is always fixed! Detailed Image is the go to for 99% of our tools/chemicals.
I would like to thank all at Detailed Image for their incredible efficiency and unsurpassed customer service. The selection is extensive, the prices more than fair, the always present specials and frequently available discount codes are fantastic, orders are almost always received within 2-3 business days and customer service provides quick and more than fair (excessively fair in my opinion) resolution to any problems. Detailed Image has become and will continue to be my first stop and my recommendation for products.
Thank you guys VERY much. As a business owner in super impressed with the customer service! I correct & ceramic coat a lot of vehicles & use you guys weekly. Very thankful for the awesome support!
Xavier, that is really above and beyond! I was hoping to possibly locate the items, but your consideration and kindness does not go unnoticed. You guys are the greatest. I'm so glad that I went with you as my supplier. You not only carry top-notch products, but go out of your way to assure customer satisfaction, as well as, make sure that us dimwits know how to use them.
Shoutout to @detailedimagecarcare for shipping out my order within a day from placing it. You guys make it easy for detailers to keep on working. Not only does the DI stand for Detailed Image but it should also stand for Dependable and Incredible service. Highly recommend.
I just want to say thank you for fast service. I ordered carpro cquartz U.K. 3.0, Gliss, & Lite all came very quickly. I had some ?? About application which u gentleman answered promptly. The result of finished coating looks fantastic!!! My wife said our car looks better than when we picked it up new. (2013 Nissan Murano SL). Thanks. I really love doing business with you.
I'm a huge supporter of your company. All of the products I've purchased, I love and can attribute that to the quality. On top of that, your customer support is on another level. A lot of folks probably email to complain and it can be tough responding to those, so I thought I'd add a little sunshine. You are doing great work, it's appreciated in my shop, and I wanted to say thanks.
After placing a few orders with y'all and only having one item damaged (probably just the shipping), I would like to say you guys have some really excellent customer service. Very fast in response and it's much appreciated on the replacement. One of the best companies I've had to deal with.
My grandfather had a saying I've never forgotten as it applies to just about everything.
"Quality, Price, Service...pick two"
Detailed image obviously wasn't around back then as you guys hit all 3 out of the park.
Rarely does a company provide all 3 components.
Thank you guys!
Signed, a new customer for life!
I want to thank you again for getting me into the wholesaler program. I am so much happier giving you guys all my business as opposed to splitting it up with the competition. Your prices are fantastic and the service is always excellent. And I've saved so much money in the last few months, so that's great too.
Looking forward to doing some more business with you guys! I really enjoy the wide variety of products you have! Thanks again for all of your help! The customer service you have provided from the beginning has been absolutely amazing! You literally respond quicker than any other company I deal with! That is exactly why I am all for doing business with Detailed Image! All of my employees absolutely love the Under Armor Detailer shirt that I got from you guys! I am definitely going to be ordering some of those as a gift for all my employees very soon! I am going to get one of the hoodies for myself! Keep up the amazing work and thanks again for all your help!
When you get good service it's worth mentioning. Placed my order on 8/6/15 7:30 am and being a first time buyer I revived free shipping. It was at my door 8/8/15 9:58 am, I think I spent more time on the internet looking for these products! If you want to keep your car looking good these guys can show you how!
Your organization has a excellent system in place to support the customer's orders. In about 2 hours, DI processed my order and had it waiting on FEDEX. I'm a quality assurance engineer for one of the largest Aircraft manufacturer in the world, and wish all our suppliers were this supportive. It's a pleasure to work with Detailed Image.
Detailed image is the best place to get your products from. Don't waste your time dealing with the other guys or amazon. I've been there and done that and somehow a couple guys from New York are able to out preform amazon on shipping speed and customer service. I run a shop and two mobile detail units and I've decided to only buy from DI. They ship fast, answer any emails right away and take care of you! I had a few technical problems with PayPal and they were able to resolve the issue on a Sunday night! It is definitely worth buying from these guys. They have passion with detailing and helping fellow detailers.
The products I'm able to get from DI are always in stock and what I use for my detailing services. Great to have a one stop shop for sure. I would say 95-97% of what I use DI has available. If you want a great company, fantastic customer service, and just simply people who actually care about you as a valued customer speaks volumes. It's very hard or should I say even rare to find that in a company. You guys are the best and I will always shop from you. You've proven a couple times to me how awesome you are when I've had a few minor issues with product. Quick responses, sometimes even after hours emails and more. You can't go wrong with Detailed image.
Over all the years I have been working and this goes back to the mid-2000's, and purchasing exclusively from Detailed Image, it has always been a great experience and pleasure to work with you guys all the way over there on the East Coast! I have seen a lot of things and companies come and go, and am so glad that Detailed Image stands tall and unwavering in the unending amount of product being thrown out there every year in our faces...You guys are one of the few that I can easily count on half my hand that are still there, doing the right thing the first time, every day...Thank you so much!!!
Seriously though, you guys are the absolute best detail supply company to work with. Great website layout, huge selection of products, great prices on most items (sales sweeten the deal more), customer service is above and beyond, and fast shipping, even when using standard ground shipping it's sometimes 2 days. I think the longest I've waited for something to arrive from you guys is 4 days. Thank you guys for running an awesome business.
Just want to mention that Reece at DI went above and beyond in the customer service department! Tomorrow will be a week from the due date of my delivery. I was emailed by Reece today saying that they noticed the package hasn't been delivered, and to confirm with them! I had just figured that it was lost, and that it will show up sooner or later. In my opinion, this was between the carrier and myself. Nope, DI steps in and get it done! I've never experienced such diligence and care. A sincere thanks to Reece, and the crew at DI!
Thanks for the help. I really appreciate you guys. I have my own small business (residential remodeling--not detailing!) and am very focused on customer service. You do an excellent job and I've been impressed with your company which is why I continue buying more than I need! I recommend you whenever my customers are car guys. It is nice having a company you can confidently recommend and continue to do business with. Keep up the good work and I'll keep as many orders coming your way as my wife allows!
When I first placed my order it had an estimated shipping date of 4/7 however, the pads were backordered an additional week to 4/14, and then again pushed back to 4/15. I sent an email the DI team to see when the actual shipping date would be and after just 2 emails they managed to get the pads sooner for me and they even upgraded my shipping! Class act. Thanks DI!
Let me start by saying thank you as well as how impressed I am! When I sent the email, I did not expect a response nor any action to be taken. Wow, was I wrong! I now understand why your company was highly recommended. You've definitely have me as a long term customer as well as my own recommendation to anyone looking for quality detailing products and most importantly, quality customer service! Thank you very much again and have a great evening. You're greatly appreciated.
Detailed Image is the BEST place to shop online!! I have never had a problem with them. Best customer service anywhere. I recently ordered something and wanted to change some of the products in the order last min. And they didnt even ask questions or hesitate to help me out! AND the order ships fast!!! Ive never ordered anything online and got it in so quickly. I will do all of my online detailing shopping here from now on. AND NO, im not getting paid to say this...this is all real. Im happy with the service! You have to use DI. Dont waste your time anywhere else!!!
Oh my, thank you so much for your response. I've always favored Detailed Image for the products and the informative dialogue shared by the expert detailers. Man, you've taken the cake with this kind of customer service which to me is BIG. I was already impressed with the speed of delivery of your products. OUTSTANDING!!!!
I just wanted to say that I sincerely appreciate what you guys are doing and hope that you keep doing so for a long time to come. I wish everyone could put half as much effort and passion in to their work as you all do. Between the actual detailing, blogging, the website, product stock and reviews as well as all the incredibly informative posts on just about every car forum I've lurked in...I know you all are busy but I wanted to make sure that you know your hard work doesn't go unnoticed.
I run several eCommerce businesses, so I know first hand what top-notch service is. And if I may say, your service was top-notch. Super fast shipping, immediate communication for a backordered item which gave me enough time to reply and still get my order before the weekend, an email update that my order was able to be shipped complete, everything packed well, accurate, very detailed info on website to help me find the right products. I will strive to provide such great service as you do.
I would like to point out that anytime I order things from you guys, you are always very quick to make sure I am happy and taken care. That is professionalism at its best. I absolutely love doing business with you guys. You have more then earned my business & recommendation to others as well. Keep up the GREAT WORK.
Just wanted to thank you for your great customer service, sales, and quality of products offered. You guys are very accommodating and that is something that seems to be disappearing in the country. I'm glad I found out about you guys and I will not only continue to be a customer but have recommended your company to friends. Again, thank you for the sale. It allowed me to stock up on much needed products. Hope you have a prosperous year!
Hi Detail Image- Just wanted to say I have ordered from you people many times and always amazed on your speedy service; but, this last order was the best! Ordered at 11:17am EST on 12/26. I got the order at 9:09am EST on 12/27 from Fedex. Do you people already have Drones?
I'm extremely happy with your discounts. This company has exceeded my expectations, beat the other competitors prices by a nice margin, and the customer service is courteous and prompt. As a business owner there is nothing more important than to establish good business relationships with other businesses. Keep up the awesome work guys.
Now that you all have Gtechniq there is truly no reason to go anywhere else. I'm an authorized installer for Gtechniq and use their products with every detail. You all just made my day and helped cutting my shipping costs. A big order will be placed tonight. Thanks for doing what you all do and look forward to continued business with you guys.
Your company has the best customer service and support out there, which is better than Amazon. I had to spend almost an hour chatting online with their customer service representative about the wrong product they shipped me on one order and a missing item on another order. Their resolution was not as good as yours. You have gained a loyal customer from me and I will keep ordering more from your store. I am learning detailing now on my own vehicles and might turn it into a hobby business when I get better!
Just wanted to let you know that you guys are doing a great job. I've ordered from another detail products website but DI is the best. In fact, my last 2 orders and all future orders will be with DI. I think the prices are fair, I love that you always offer something extra with coupon codes and shipping is fast (I'm in NJ). Also, the ask a pro blog is top notch. I appreciate all the writers on there for sharing their knowledge. I'm now constantly on this site learning about different products. Thanks!!
I just wanted to say thanks! I have been a customer for about a year or so and I have loved every product. Just detailed my wife's Black BMW 1 Series with 2 coats of CG Black Light Hybrid Radiant Finish topped with a coat of Menzerna Color Lock Carnuba Wax (all by hand with a blue finishing pad). One word: INSANE! Can't wait to rate these products! Thanks!
Thank you so much. I actually just placed another order with you guys last night before seeing your email. DI's customer service is 2nd to none and although I shop with you guys regularly, you made a lifetime customer out of me. I couldn't be happier purchasing from you guys and recommend several others to shop there as well.
When I read the blogs on your site one word came to mind, meticulous. It's one thing to have a great information on your website. But would that actually carry over to the customer service you offer? I am so pleased to find out you are consistent, your service is also, meticulous!
I just wanted to share some feedback, regarding the Detailed Image website. I've never really done any full detail work on a car myself, but am very interested in learning. I've been reading tons of articles on your website, and just wanted to say THANK YOU! It's great to have such a powerful resource at my fingertips, for getting advice about properly detailing a car. The contributors to the blog are fantastic detailers, and it seems almost criminal to get free advice from them. I will be purchasing my first random orbital soon, and will be tackling a full wash, clay bar, compound, and polish on my own car. I'm looking forward to getting at least similar results to what I've seen here, but I digress. Thank you VERY MUCH for hosting this website, and being such a great resource of knowledge and products. I honestly would not have known where to start, had I not found the information here. It always seems easy for people to complain, but when somebody (like yourselves) does something right, we rarely think to give positive feedback! That is what prompted me to write this. I wanted you all to know that I'm very thankful to have a website like this, and hope you continue to provide these great products and resources to the likes of us. I'm sure there are many more like me, they just may not take the time to write a response. Have a nice day, and again, thank you.
You guys are the best! I had all the same products in my Amazon cart and then decided to check around.....GLAD I DID~ Not only was shipping all the way to Iowa faster I ended up saving $60+ on shipping! Thanks guys!!!
Thanks to all of you at Detailed Image! My order arrived this morning. You have an excellent communication system, and everyone involved uses it perfectly. I compliment all of you. I hope that whoever receives this will pass it along to your associates. It's a pleasure to do business with you.
This is THE best company on the internet to order from for your detailing supplies. The customer service is the best I have ever experienced in any online retailer in any feild. I had a slight issue and Reece was right on top of it and fixed it within 3 minutes....thats not an exaggeration! They are great and there prices are the best and shipping is the fastest. A+++++++
Wow, that is about all I can say! I have always heard of customer service like this, but have never been on the receiving end. I am amazed at the attention I've received, very friendly, very quick to respond and even answering emails after hours. Amazing, that is all I can say. You have a forever customer in me! Thanks again and have a great weekend!
I just wanted to let you know why I selected your site over others to order products from. Your prices are competitive to others, add a 20% discount and you beat those that I've looked at hands-down. Also, your extensive tutorials regarding auto detailing, including buffer specific articles has been a tremendous help. I in-turn support your company as you have supported my learning needs on auto detailing. Thanks.
I have to share with you. First and fore most thank you for treating so well and valuing me as you customer! Your awesome and it sure makes me feel better spending money with a person that values me as a person and customer. I look forward to continue to building our business relationship.
Your detailed explanations and directions were excellently written and easy to follow. My 1st time efforts were greatly rewarded after reading and following your guidance; thank you. I will continue to recommend your products and website. Living by the ocean and driving the So Cal freeways wreak havoc with road grime, salt air and early morning smog (read acid rain). Your website and products have saved my truck! It now looks better than when I first bought it.
My "little bride" is a school teacher, 4 more years to go until retirement and one of the things she really enjoys is a clean shinny car...SO you have had a direct hand in making her happy. She refers to her clean car as looking "Spiffy."
Thanks. A little info, I run a detail business on the side out of my garage. The money goes to my kids college accounts. Your site has provided me with tons of info and great sales, support and your awesome emails have kept me tuned into special deals you may offer. Thanks for the superior service, products, and follow up. Way Better than the service I have had in the past from other sites. Thanks a million
Just want to say thanks, I keep coming back because your website is informative to buy products from, and your shipping gets to me the next day. Thanks for great service and descriptive product write ups. I just finished hand applying Wet Diamond Paint Protection + Blackfire Midnight Sun Ivory Carnauba Paste Wax on my Polar Silver 993, the car looks fantastic.
I recently place two orders with your company and I have to say I am more then happy with my purchases. Both times all products where at my door step the very next day! I have been self teaching myself to detail cars and have been having fun with it. Just today I used the products I ordered to detail a friends car and it came out looking better then new. When they asked what I used I mentioned your website to them and said they have some amazing products and great prices. Thank you for what you do I will be using your company for years to come and will make sure I pass the word along too!
Thank you guys for such a quick processing and delivery of my order. I still can't believe this was done in 2 days, as I have bought many items over the internet and never had anything come this quickly. Your website is the best I have seen. Having the shipping information based on when order is placed on the upper part of the screen is revolutionary to me. As far as the products go the Brinkmann LED light works fantastic and was an excellent recommendation from your professional team forum. I was up to midnight last night using it with great results, the car hood finish is now perfect and I am very pleased. Hope to do business with you in the near future and very much enjoy reading/learning from the articles on your forum.
DI is my FAVORITE site because you guys have the best prices (even without wholesale!) in comparison to other sites and your Detailing Guide and Ask a Pro Blog are so addicting. You provide so much information for at home detailers like me that I buy all your stuff! Thanks for the great customer service and I look forward to gaining wholesale status so I can continue to develop my passion for automotive detailing for my family's cars and also for my clients' cars!
You guys have a great site and great customer service. You, Greg and Adam should be extremely proud of your business. Others companies should use Detailed Image as the model for their customers service practices.
Thank you and for the T-shirt. I will wear it proudly. I've been in sales for 20 years, and that's whats seperates the companies and people that appreciate their customers from the rest of the pack. To me it's not the shirt, it's the choice to take care of a customer, you guys are winners and I'll be back and so will all my buddies I've referred to your site.
You guys have fantastic selection, great prices & shipping to me is one day. What more could I ask for to feed my detailing addiction? My only regret is not knowing about you sooner! I will be buying from DI exclusively now. I believe a good company is built on service to their customers - good work guys.
Hello, first let me start off by saying how impressed I am with the DI customer service. Its very rare to see a company that truly cares for its customers. I have placed two orders with DI since aquiring my 2005 G35 a couple of months ago, and I have been equally as impressed with both the products and the customer service of DI. I am new to detailing, and your tutorials, blogs, and website has helped me out very much. Like I said, its rare to see a company that truly cares for its customers the way you guys do.
Customer service is what separates the good from the bad. I will make sure I pass nothing but positive words to everyone I know about your company and the service I received. And will have more orders to come.
There are a lot of people online, various forums and such, but the pros on DI are by far the best and most knowledgeable, and some of the best write ups I have come across. You guys rock. Keep up the good work!!!
Your company has a great selection of products and continually upgrade and bring out the latest and greatest and have some of the finest detailers writing reviews which is a great help. They work these products everyday and know all the pluses and minuses of them and don't try and sugar coat any negative aspects. Your customer service is second to none, when I write a question I always have an answer within few hours and that is great, Thanks.
Thank you for such quick shipping. I have made many orders and they are always on time. Working with other sellers have made me realize what a great organization you have going here! Customer for life! Can't wait to watch it grow and develop!
I wanted to thank you again for all of your help when I was deciding what products would be right for me. I absolutely love the buffer! It's amazing! I polished my 1965 Porsche 356C and it looks better than it did when my dad bought it over 25 years ago. My BMW looks pretty damn good if I do say so myself as well!
I have been ordering through DI for several years and have not found another website that offers all of the things I need for my business. They have unparalleled customer service and I will continue to buy from them and recommend them to all of my friends, family, and clients.
I want to do a shout-out to Greg and all the other guys at Detailed Image. First of all, all the products that I've bought from them have been simply outstanding! Truly top of the line stuff when it comes to car-care. Not only that, but when recently one of the products didn't live up to my expectations, (Notice I didn't say it was defective) they replied promptly and credited me the amount of the purchase. Thank you guys for your outstanding customer service! Your response to my dissatisfaction shows just how much you guys care about your customer. This is how to run a business!
Just wanted to say thanks for being a great company. Been buying from you for a little over 2 years and have never been disappointed. It's nice to see a company that actually replies to emails, other companies could take a lesson.
Thank you for the quick reply! When searching for a supplier of detailing supplies, you stood out as having great prices. Your excellent customer service will keep me coming back! Thank you again!
Thanks for your support and guidance with product selection Detailed Image! Throughout the process of my business growth from start to finish you and the team at DI have been there to answer any question I had. Thanks for everything!
Thank you again for the fast reply! You guys get A+ for customer service and I will be sure to talk you up on the Camaro5 forums. I've only ordered twice from DI (only got my Camaro 7 weeks ago) but DI has a customer for life.
I discovered Detailed Image last winter while searching for a way to wash my car in the winter. That's when I stumbled upon ONR. I read all of the how-to articles and Ask a Pro blogs. As soon as it got warm I placed my order and got started on my first complete paint correction and I've been hooked ever since. DI took my level of detailing to heights I never imagined. My work is the result of your great site, top of the line products and great prices, and informative articles. And thanks to all the authors who take the time to contribute to the Ask a Pro blog as I know how much extra time it takes to document your work. Thanks again.
I am not just ENJOYING the [Ask a Pro] Blog, I'm finding it to be one of the most helpful things in my life at the moment. I am recently divorced and also in the midst of changing careers. It's taken 49 years to discover and my passion, and for me that passion is detailing. Detailed Image, the Blog, and the Pros who write, have really helped me during this difficult time. I've bought a lot of stuff from you guys and have been impressed with your pricing and service. The website is amazing and easy to navigate and find what I'm looking for. The Blog and the Pros have taught me so much. I can't even imagine how long it would have taken me to acquire so much knowledge about the industry without your site! I have a long road ahead of me before I'm making a living as a professional detailer, but I feel like I'm much further ahead thanks to you guys. Keep up the good work.
Thanks a ton for your help Greg. Your site is simply the best out there and I can't thank you enough for the articles you have posted and your activity on e90post.com. Your work is nothing short of mind blowing. I hope that your willingness to provide your own personal tips and tricks is helping your business thrive. Your prices, service and amount of information is far better than any other detailing site I have visited.
DI is the best detailing supplier around, as far as I am concerned; I doubt I will ever buy from someone else again and I will refer all of my friends to them. Not only do they stock a ton of products, have incredible information, and respond promptly to questions, but I receive my products in two days. I just placed an order late Sunday night and I received it mid-day Tuesday. That is awesome! They're also from my home town, so I am happy to support a local business, even though I don't live anywhere near there anymore. Go DI!
One of the best sites to buy detailing products on the net. Amazing info on all your products. You guys put every other site TO SHAME. I already referred 4 of my buddies to this site, the were amazed with the selection and prices. Just thought id share that with you! Have a great day :)
I can't tell you guys how satisfied and impressed I am with the quality of your company, customer service and website. Yesterday morning, I placed an order through the site for a few miscellaneous items (Surbuf Pads, CG EZ Glaze). Not only did I receive a coupon code for 10% off, but I was able to recieve $3 ground shipping. I thought this was phenomenal, so I pulled the trigger and ordered. After checking on my order status this morning, I realized there was a "Free All Purpose MF" deal as well, I wasn't concerned I thought I probably needed another coupon code and forgot about it. Today, literally less than 30 hours after I placed the order, It arrived at my door with the Free All Purpose MF included. I was in awe. Never have I had cheaper online shipping, and never have I received "ground shipping" the next day.Not to mention at a discounted price! I'm a loyal reader of the DI Ask A Pro blog, and absolutely adore the website. The articles are excellently written, the photos complement the blog posts perfectly, and the feedback from the pros just adds to the quality. Pricing is excellent, I check the daily special whenever I get the E-mail, and I'm always browsing the other specials and promotions too. This is something I don't usually do, but I felt my compulsion to do so was necessary and justified based on my unsurpassed level of satisfaction. Keep up the stellar work guys, you've got a customer for life here.
Thank you so much for taking the time to respond to my email. I got the package today, everything looks perfect. Thanks again for your help. Your customer service is exactly why I will continue to shop with you and the reason I have recommended you to all of my car friends! You guys are truly awesome!
I wanted to take a moment to thank you for the great customer support and for getting out the replacement shipment so quickly. On close inspection of the box used for the first shipment, it certainly seems that there was some "nefarious remodeling" of the package and some items were stolen, probably while in the hands of the common carrier. Your replacement of the missing items with several free towels is very much appreciated. The value of a business is wholly dependent upon its reputation and yours is the best!
I can't thank you enough for all you help, I always wanted to do a proper job of detailing but didn't know how. I trust all your suggestions. It is hard to find a good company - in any field - I am a mechanical engineer and my job has taught me just how hard it is to find one you can trust. I believe you have a really great company that I can buy quality products from at a fair price for many years to come (or at least until I get to old and lazy and have someone else detail my cars...lol). Thanks again.
Thank you very much. I was directed to your site by a number of people who are amateur/professional detailers and I was very impressed with the selection of quality products, especially compared to a auto-parts store selection. I intend to purchase additional products in the future. Thanks again.
Thank you so much for the quick reply, I have been thoroughly impressed with the service and products I have received from DI. Prior to ordering I had read everyone's praise about your company over at Jeep Garage, and will make sure to recommend you guys to anyone I know looking for detailing supplies.
I received from you some advice concerning a product I wasn't sure about and needed some opinion on before I made a purchase. As always, you were straightforward and kind, and helped me with good advice. Thanks, you are a person I have a lot of regard for in the detailing world.
DI really is a class act, always a pleasure. Being in NJ/PA most of the time, I receive my products usually the next day:) It's always an issue for me finding supplies locally and/or waiting for my products and DI's prompt packaging and shipping always insures I get my products in a quick manner. The guys behind DI are EXTREMELY knowledgeable, professional, and helpful. You've got a lifetime customer here.
I just want to say all of you guys are awesome! I only buy all of my detailing products from Detailed Image, and highly recommend you guys! I order one day, and the next day I receive all of my things at my doorstep first thing in the morning. AWESOME!
Please stop having such a great website and high quality products. Detail Image is so fast with shipping and great products I am getting in trouble with the wife when a new package shows up every week.
Love your web site. I always check it everyday!!! Great stuff and reviews , the best produts and reviews take guess work out of my purchases!!, I fell in love with detailing as a hobbie becusae of your web site!!!!
I took time today to take a real good look at your site. I have been to other detailing sites and they have good info and selection of products. But I really like your site. The selection of products and comparisons are great, and I really think the detailing guide section is Great! The wide variety of subjects and the information included are a tremendous asset for even experienced detailers. I have been involved with paint perfection for a very long time and am still learning more every time I read articles here and put them to work. My show paint work has improved a lot since learning of some of these products and techniques. Keep up the good work.
I order from you often and I live in Ohio. Communicating with Todd C. often enough to know what it takes to make a great detail happen. I own a late model BMW M3 and over the years of ordering from you and watching your website grow into such an amazing source of materials, both chemically and mentally, I am pleased and honored that my money was well spent in the efforts to bring such a gem of a business into life. I wish you the best in all your future endeavours and I can safely say I am a customer for life. Don't ever stop improving so all of us customers can keep striving harder!
I just wanted to say I recently placed a few orders ,and I am completely satisfied! I like the fact that I get my order in less then two days, and the products are priced reasonably well. It's great to find a retailer here in NY that sells the brands I like! Oh yeah the blue ultra plush microfiber towels are the first plush towels I found that dont lint like crazy! Keep up the great work!
Thank you soo much! This was my first time purchasing from DI and I must say, I'm extremely impressed with the concern that you show for your customers satisfaction. I will definitely be a repeat customer, and spread the word about DI!
Wow!! Thank you so much! I appreciate that greatly, very glad I stumbled upon your guys website and made my purchases through you. That customer service was amazing, especially now a days I feel like you just get automated responses or generic replies saying, "sorry you messed up, there is nothing I can do"..but this is has definitely sold me on where I am going to be shopping for my supplies from now on! Thank you again for helping me and upgrading my shipping! :) Looking forward to doing more business with you guys!
The service from DI is second to none! Got my product quickly and was well informed along the way. Very impressed as I live in Hawaii and know the rigors of shipping. I ordered a product from a competitor and it took over 3 weeks to arrive. Detailed Image is now my store of choice! Great products, Great service, GREAT COMPANY!
Your company over the past two years has been critical in aiding our company to success. Your well diverse products, high end selection, and wholesale program has been a great experience for us as we continue to grow and look to offer our customers the very best. Your company is unique, helpful, and always keeping up with the industry happenings and changes. I am a customer for life, and could not be any happier with all of my shopping experiences with you guys. Thank you!
I just wanted to drop a quick note and thank you for all you're doing for the detailing community. Your product selection is vast but specific enough to carry the proper brands. Since finding your site last year, it has been the primary source for all my detailing products. Your support for small businesses through the affiliate program and wholesale accounts really makes this feel more like a partnership as we have a shared interested in supporting each other. I look forward to bringing all my business to your site. Thanks again.
Just wanted to applaud you for your excellent customer service. I had an issue with an order (i.e., product missing). You folks did not question the issue like many online companies do. You simply took the information and replaced the product in a very timely manner. Thank you and you can be sure that all my car oriented friends hear about my excellent experience with Detailed Image.
Have loved your products, fast shipping, and pro help since I starting purchasing from you three years ago! Thanks for backing it up with customer service that matches it! My brother has been purchasing from an online competitor, but I have been touting your products and company for quite a while. Low and behold, I finally got him to make a recent purchase from your company :) I will stop there, but I will say that I have no interest in buying from any other online supplier!
I wanted to just say thank you so much for providing an amazing customer service experience. Every time I have contacted you guys, you've absolutely exceeded my request. I look forward to a long business relationship with you because of it. While I may shop prices elsewhere, I find myself always coming back here and finding you to be a fair deal and an incredible value. Keep on being this awesome, it is hard to find anymore.
Your website ordering system is amazing. Fast and simple. Shipping always gets my orders out in a timely fashion. Sales support had handled any issues fast and went above and beyond. In this competitive environment you truly stand out above your competition. Keep up the good work.
I just want to take a moment and give a big thank you to Detailed Image for EXCEPTIONAL customer service. I have using them for 2 years now for my business needs. And also special thank you for always be so helpful in answering any questions I have. 5 STARS.
You folks were fantastic to deal with. I had been ordering from [a competitor] but they are a pain. It always takes two weeks to get and something is either missing or crushed every time. DI is now my go to and I will make sure to refer everyone over.
Excellent pricing and specials, very rapid shipping, great experience buying a number of car care products recently. Will be the only vendor who I buy from moving forward. Keep up the good work. Thanks.
I just wanted to say that you guys are a great company and run it very well. The customer service is A+ and the clips you guys put out and your social media presence is awesome too. I'm definitely glad to rep you guys and still learn new tips and tricks that I didn't know. So, thanks for doing what you do!
Just wanted to take a minute to thank everyone at Detailed Image for all their help and support. You guys do a great job! I started using Detailed Image when I first opened my shop by randomly stumbling upon their website. It has been awesome ever since. The wholesale program is where it's at. I save a ton of money each year on all products and tools. Shipping is fast and easy. Any problems and returns are a breeze! Thank you again guys!