Due to the COVID-19 pandemic, FedEx has experienced disruption to their network and has decided to suspend their money-back guarantee. From their website:
FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
Due to these delays, we have suspended our Guaranteed Delivery until further notice.
We remain committed to getting you your package as fast as possible. FedEx services are still delivering on time for the overwhelming majority of packages. If you absolutely need a package, we still recommend picking a FedEx option over a USPS option. The estimated ship dates that we show during checkout are our best estimate based upon the information that FedEx provides us, however there is now an increased likelihood of your package being delayed. We recommend placing your order as early as possible to account for any potential delays with your order.
It is also worth noting the that our warehouse team has been doing exceptional work. We haven’t closed a single day since the start of the pandemic, and most days we’re still shipping orders on the same business day right up until our 1 PM ET cutoff (and if we aren’t, it is due to high volume and that information is communicated on our Shipping page and during checkout to help you make an informed purchase decision).
We thank you for your patience and understanding during these difficult times. We understand this is frustrating. It is frustrating for us too. We’re anxious for shipping speeds to return to pre-pandemic speeds. In the meantime, don’t hesitate to Contact Us if you have any questions about your order.