We're located in Albany, NY. Our warehouse address is:
Pure Adapt, Inc / Detailed Image
2 Van Buren Blvd.
Bldg 19, Bay 1A
Guilderland Ctr., NY 12085
Please note that we do not allow walk-in visitors to our warehouse. If you're sending us a return please follow the instructions on our Returns page to ensure that your return is processed as fast as possible.
What is your phone number?
Our phone number is 518-861-8811. Calls are generally sent directly to our voicemail. We will reply to you either via email or phone as soon as we receive your message.
For the fastest and most accurate response we request that contact us through our contact form. In general, we're much quicker and much more effective at helping our customers over email. We are able to provide much more valuable detailing support as we can link customers to how-to guides, articles, products and informative videos. We also save all emails for our reference so we can provide you better support with any future inquiries. Best of all we are able to answer questions via email 7 days a week so your questions can be taken care of in a timelier manner.
Do you allow in-store pick-ups?
No, we do not offer in-store pick-ups at this time.
Yes! You can earn store credit that can be used towards detailing products by promoting Detailed Image! Visit our Affiliates page for more information on our Affiliate Program.
How does your Refer a Friend program work?
You can earn free detailing supplies by referring your friends to the Detailed Image newsletter! Learn more by visiting our Refer a Friend page.
Why aren't my Refer a Friend referrals showing up in My Account?
Refer a Friend credits are applied once daily so it may take up to 24 hours to appear on your account. Please remember to adhere to the guidelines on our Refer a Friend page and Promo Restrictions page to ensure that your referrals are approved.
How do I get my business added to your Find a Detailer Map?
Our Find a Detailer Map is a great way to publicize your detailing business to potential clients in your area. Only active members of our wholesale program are eligible to have their businesses listed on the map. To find out more about our wholesale program visit our Wholesale page.
I have a question that isn't answered here. How do I contact you?