I am unable to log in. Can you email me my password?
To have a new password emailed to you visit the Login page and click the link that says "Forgot your password? Click here to have a new one emailed to you." We highly recommend that you change your password as soon as you log back in.
If you do not receive the email within a few minutes please check your spam folder. If you're still unable to access your account, please contact us and we'll gladly help.
How do I change the email or password on my account?
You can change your email and/or password by visiting your My Account page.
How do I change the billing or shipping address on my account?
You can permanently change your saved billing or shipping address on your My Account page. You can change your billing or shipping address for individual orders during the checkout process.
How do I unsubscribe from your newsletters?
You can click the "Unsubscribe" links at the top and bottom of all of our newsletters. If you have an account with us, you can also manage your newsletter subscriptions on your My Account page.
I'm signed up for your newsletter. Why am I not receiving it?
It's possible that they're getting filtered out by your email service. Check your spam folder and any other folders that contain automatically filtered email. We recommend adding our email addresses to your address book to avoid our emails from being marked as spam. If you're still unable to determine why you're not receiving our emails, please contact us.
What are the requirements of using your site?
What web browsers do you recommend for optimum use of Detailed Image?
We have done our best to develop a site that works with all web browsers on all operating systems. That said, we recommend that you upgrade to the latest version of your browser to take advantage of the latest features. For a list of recommended browsers, visit our Web Browsers page.
How secure is your site?
We have taken extensive security measures to ensure that our shopping experience is extremely safe for you. When you enter sensitive information like a password or credit card number on our order forms, we encrypt that information using high-grade secure socket layer (SSL) technology. Our servers are fully Payment Card Industry Data Security Standard (PCI-DSS) compliant, meaning that we comply with a strict set of standards for our infrastructure and server setup.
We store only the information that you give to us when you register or make a purchase, such as your name, email address, and physical address. We do not store your credit card information, nor do we ever see or have access to your credit card number. All credit cards are processed by the extremely safe and secure PayPal Payments Pro service. During an order, PayPal simply tells us whether the information you entered is correct (in which case we process the order) or incorrect (in which case we tell you that there has been an error). PayPal charges your card in our name and deposits the funds into our account.
Similarly, when you save a credit card to make checkout faster on future purchases, we do not store your credit card number. PayPal saves your card securely using a feature called PayPal Vault, which we are able to access securely in the future to charge your card when you place an order. Cards can be deleted at any time on your My Account page.
We believe that these policies result in the safest shopping experience possible for our customers.
Is it safe to save my credit card information?
You can check the "Save this card for future purchases" box when entering your credit card information during checkout to securely save your card for faster purchases. When you save a credit card we do not store your credit card number. PayPal saves your card securely using a feature called PayPal Vault, which we are able to access securely in the future to charge your card when you place an order. Cards can be deleted at any time on your My Account page. We believe that this is the safest way to offer this feature to our customers.
How safe is my personal information?
Is your site accessible to to people with disabilities?
We strive to make Detailed Image accessible to people with disabilities. We make available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. To activate this widget, click the "Accessibility View" on the bottom of any page or visit DetailedImage.com/Accessibility in your browser. You can then use the accessibility menu by clicking the icon in the lower-right of your screen. The widget will be available for the remainder of your session. If you are having trouble with any content on or require assistance with any part of our site, please call us at 518-861-8811 or email support [at] detailedimage [dot] com and we will be happy to help.