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COVID-19 Updates

March 18th, 2020

We would like to update you on the measures that we’re taking to protect our employees, our customers, and our community during the rapidly evolving COVID-19 (Coronavirus) situation.

As a customer, we want to assure you that our packages are safe to handle. We currently have no known cases on our team, and no reason to suspect that anyone is infected.

In addition, the World Health Organization has stated the following:

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

As of this posting, we are not experiencing any shipping delays, and we anticipate being able to ship normally for the foreseeable future. If that changes, we’ll be sure to let you know.

Our small team of 14 runs our website, answers your questions, packs your orders, and so much more. Their hard work allows us to succeed. They helped name us one of the Best Places to Work in the Albany area in part because of our commitment to their wellbeing. We take this responsibility very seriously. Here are some of the measures that we have implemented:

  • We’ve enacted a cleaning and sanitizing procedure to be done every day at the end of the workday.
  • No outside visitors are allowed into the warehouse for any reason.
  • Non-warehouse staff is working from home to limit interaction with the rest of the team.
  • Anyone who feels sick is being asked to stay home from work. All employees, including hourly employees, are receiving their full pay for the day.

We’ll be closely monitoring the recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and local authorities. We’ll notify you if anything changes.

If you have any questions or concerns, please do not hesitate to contact us.

Mike, Adam, and Greg
Detailed Image Co-Owners

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