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News

Black Lives Matter

June 12th, 2020

Detailed Image supports our Black associates, customers, and communities. We stand up against racial injustices. Black Lives Matter.

Detailing is a hobby and profession that welcomes everyone and anyone. Detailed Image will be leaders in this pursuit for both the detailing community and as a place of employment that is inclusive, safe, and positive!

We promote inclusion at our company and we will continue to listen, educate, build conversation, and support diversity in the workplace.

We recently had a conversation with every single employee to get their honest feedback and establish an ongoing open line of communication for positive changes. We are proud of the work we have done and know we can do even better going forward!

Edit Your Order Instantly, Report Issues Easier, and Pay with Partial Credits

December 8th, 2016

We recently released several exciting new features to help make shopping with us even easier. We’ve made it simple to add to your order, remove from your order, or cancel your order with a click of a button, giving you the ability to instantly adjust your order without having to contact us. We’ve also created a new form to make it easier to report missing, damaged, or incorrect items received in the unlikely event that there is a problem with your order.

If you’re a registered user, the easiest way to access these features is by visiting your My Account page. Alternatively, you can visit the link provided in your order confirmation email or enter your email address and Order Number in our contact form. Based upon the status of your order, you’ll be shown different options as you can see in the screenshot below.

My Account Options

Add, Remove, and Cancel

These options to edit your order are available before your order ships.

When you choose to add to your order you can shop our site as you normally would. You’ll see a message displayed at the top of each page notifying you that you’re currently adding to an order. When you reach the checkout page you’ll notice that you can’t edit your address or change your shipping service, and that there is no shipping charge. We’ll do our best to combine any items that you add in with your original order, but if we’re unable to do so there is still no additional shipping charge.

When you remove items from your order you’ll be able to select whether you want a refund or Detailed Image store credit. Credit is applied instantly to your account and can be used for another purchase immediately.

If you decide that you need to cancel your order entirely, it can be done with one click of a button.

After any edit we send you an email instantly to confirm your changes.

Missing, Damaged, and Incorrect Form

After your order has shipped you can report missing, damaged, and incorrect items by clicking the “Order Issue” button on your My Account page. Our new form makes it simple to specify which items were affected, upload photos from your phone or computer, and then select whether you would like a refund, a reshipment, or Detailed Image store credit. Our team will review your request within one business day. Upon approval our system will automatically process your request and notify you with an email.

Partial Store Credit

If you have store credit with us for any reason, you can now split it up into multiple purchases. For example, if you have $20 in store credit you can use it towards several small purchases of less than $20. Previously store credit had to be used all at once, in this case on a purchase of $20 or more. You can check how much credit you have by visiting your My Account page.

If you have any questions or feedback on these new features don’t hesitate to contact us!

Help Ask-a-Pro Author Brian Guy Fight Cancer

June 7th, 2016

Brian Guy GoFundMe

Our Ask-a-Pro Author and friend Brian Guy has been diagnosed with Stage 3 squamous cell skin cancer and we want to help him out by donating a portion of our sales on 6/9/2016 to his GoFundMe page. The money we raise will go to his GoFundMe page to help Brian with his medical bills as he doesn’t have health insurance and is the sole provider for his family of 3 young boys and wife Desiree.

Many people in the detailing community have come together to support Brian like Corey Carruth from CarPro USA who set up the GoFundMe page. The detailing community along with friends and family have raised over $20k at this point, but there’s a long way to go to reach the fund goal of $40k. We have made one donation already and look forward to making another donation based upon the sales on 6/9/2016 to go towards his fund.

You can help Brian Guy Fight Cancer by making a purchase at DetailedImage.com on 6/9/2016 or directly make a donation to his GoFundMe page at https://www.gofundme.com/brian-guy. Please also share Brian’s story on your social media pages and encourage others to help Brian!

Thank you for everyone’s support in advance!

Saving On Shipping With USPS

March 9th, 2016

UPDATE – the content of this post from 2016 is no longer valid. We’ve since added more shipping options that are more customized to you based upon the products in your shopping cart and your location. All of the options for any order are available for review on the Checkout page before completing your order. If you have questions about how to get the lowest rate on your order, don’t hesitate to Contact Us

One of our most commonly asked questions is How do I save more on shipping? Our Shipping page outlines our Ship & Save coupons and First Order Free Shipping coupon codes, which are great for larger purchases and first-time customers. But if you’re making a small purchase, using a different coupon code, or if you’re a member of our Wholesale program, there are still great strategies that you can use to save on Shipping with the Postal Service.

How USPS Works

FedEx and UPS base their shipping rates solely on weight, package dimensions, and distance traveled. The United States Postal Service (USPS) does the same thing for their regular Priority Mail service, but also offers several flat-rate Priority Mail options and a unique First Class Package Service that can be used strategically to help save on shipping. We charge you exactly what the USPS charges us for shipping so all of the savings are passed directly on to you.

First Class Package Service

First Class Package Service is for packages weighing less than 16 ounces. Prices range from $2.61 – $4.30. This is the best low-cost option that we offer. Packages are typically delivered within 3 business days, however they are not guaranteed to be delivered that quickly. You still receive a tracking number, as you do with all of our shipping options.

Priority Mail Flat Rate, Regional Flat Rate, and Cubic Rate Options

The USPS also offers Flat Rate options where the shipment is shipped in a specific box provided by the USPS for a set price, regardless of weight or distance. In order to understand the strategies for lowering your shipping rate you’ll need to understand how Flat Rate pricing works.

Current pricing is:

Box Type Dimensions Price
Small Box 5-3/8″ x 8-5/8″ x 1-5/8″ $6.25
Padded Envelope 9-1/2″ x 12-1/2″ $6.30
Medium Box 11″ x 8-1/2″ x 5-1/2″ or 11-7/8″ x 3-3/8″ x 13-5/8″ $12.05
Large Box 12″ x 12″ x 5-1/2″ $16.55

In addition, there are Regional Flat Rate options that have weight limits and distance restrictions. Box A can be either 10″ x 7″ x 4-3/4″ or 10-15/16″ x 2-3/8″ x 12-13/16″. Box B can be either 12″ x 10-1/4″ x 5″ or 14-3/8″ x 2-7/8″ x 15-7/8″. Box A has a weight limit of 15 lbs. Box B has a weight limit of 20 lbs. Rates are as follows:

Zone Box A Price Box B Price
1 $6.52 $7.17
2 $6.52 $7.17
3 $6.60 $8.01
4 $6.83 $9.19
5 $8.15 $10.95
6 $9.19 $15.68
7 $9.99 $17.93
8 $10.28 $20.41
9 $15.14 $28.72

Another similar option is called cubic rate pricing, where the size of the box is the primary factor in determining the Priority rate, as opposed to the weight. To be eligible for cubic pricing, the box must be 0.5 cubic feet or smaller and weigh 20 lbs or less. Pricing is as follows:

Cubic Ft (up to) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9
0.1 $5.75 $5.75 $6.26 $6.37 $6.53 $6.66 $6.71 $7.04 $9.59
0.2 $6.19 $6.19 $6.51 $6.65 $7.14 $7.45 $7.71 $7.95 $11.19
0.3 $6.60 $6.60 $6.71 $6.94 $8.19 $9.17 $9.93 $10.23 $15.00
0.4 $6.71 $6.71 $7.26 $7.67 $9.24 $11.19 $12.12 $13.69 $19.19
0.5 $6.88 $6.88 $7.68 $8.59 $10.36 $13.37 $14.93 $17.02 $23.77

Zones are determined by your distance from our warehouse in Albany, NY. Check out the map below to determine what Zone you’re in:

USPS Zone Map

Strategies for Saving

Now that you understand the different services and their prices, you can use this to your advantage to construct orders with the lowest possible shipping charge.

Use First Class Package Service for Daily Special and Individual Items

If the First Class Package Service option is available to you, it will always be the lowest cost option. Roughly 50% of our individual items weigh less than 16 ounces when shipped, making this a great option if you’re placing a small order. If your order is eligible, you’ll see it listed out on the Checkout page as USPS First Class Package Service.

Pay Attention to Option and Price Changes

On our Checkout page, you’ll typically see a USPS Priority Mail shipping option. We pick the lowest of the three Priority options for you: regular Priority Mail, Flat Rate, or Regional Flat Rate. Usually the two Flat Rate options outlined above are less expensive than regular Priority Mail. Often times a single item can bump your order outside the physical requirements of a Flat Rate box, increasing your shipping price. Similarly, the Priority Mail rate can change from a cubic rate to a regular weight-based rate as the required box size increases.

As you’re building out your order, you can check back on the Checkout page to see how adding, removing, and adjusting quantities affects your shipping options. It’s not uncommon for a small change to result in significant savings.

Consider Placing Multiple Small Orders

If you notice that removing a small item like a pad or towel bumps your pricing down to a lower rate, you can often order that item separately using First Class Package Service and still save overall. Another scenario that we see is that splitting your order into two First Class Package Service orders can save you money compared to using the standard Priority Mail service or a FedEx option.

Saving to Hawaii

Priority Mail rates to Hawaii can get expensive quickly. We highly recommend adjusting your orders to fit in First Class Package Service, Flat Rate, or Regional Flat Rate options to ensure that you get the most affordable shipping charges.

Questions? Contact Us

If you have questions about how to get the lowest rate on your order, don’t hesitate to Contact Us. We can help advise the best strategy for your unique situation.

New Griot’s BOSS Products Available for Pre-Order and Contests

June 6th, 2015

The brand new Griot’s Garage Best of Show System, also named as BOSS for short, is now available for pre-order. Griot’s is “Driven to Perfection” with the development of this new system that includes everything from the buffer, polishes, and pads that all work together. The Griot’s BOSS is now available for pre-order at DetailedImage.com and you can learn more about the new system straight from the professional detailers on the Ask-a-Pro blog.

Contests
Buffer Giveaway – Pre-order a new Griot’s BOSS product for a chance to win a BOSS 21 Polisher!
Each individual BOSS item pre-ordered will enter you into this giveaway. For example, if you pre-order 10x pads, that is 10x entries into this giveaway. The more items you pre-order the greater your chance to win! Entries valid through 6/14/2015 ET. Wholesale is not excluded from this giveaway. The winner will be announced and contacted on the week of 6/15/2015.

Facebook Contest – We’re also doing a DI Facebook like, comment, and share contest for the Griot’s BOSS announcement. Click for details on how you can win a $25 DI gift card!

Free Samples & SEMA 2014 Specials

November 3rd, 2014

Free sample for everyone! Every single order from 11/3/2014 through 11/6/2014 will receive one free random sample.

The 2014 SEMA Show will start on Tuesday 11/4 and we can’t wait to share an inside look at the show. We’ll be covering detailing news and so much more. Starting on 11/3/2014 through 11/6/2014 be on the look out for SEMA Specials and updates all week on our Ask-a-Pro Blog, Facebook, Twitter, Instagram and Google+.

Free Sample and SEMA Specials

DI 10 Year Anniversary Letter from the Owners

September 15th, 2014

10 years….it seems hard to believe at times. DetailedImage.com began as a business run out of a basement with borrowed furniture and lots of hard work while some of us were still in college. We had no investors or advisors but we were hungry and determined to make an impact on the detailing world. We originally offered both detailing services and product sales, but later sold the service side and we’ve been focused on providing you the best products ever since. We’ve come so far and we’re so grateful for all our customers and supporters. We love helping customers pick out product that best meet their needs or solve a detailing problem that has been challenging them for days, weeks, months or sometimes even years! Hearing stories about customers getting to care for the first new vehicle they ever bought or someone starting their own business have been extremely rewarding and motivated us to keep pushing ourselves to greatness. One customer in particular really touched us when he emailed us letting us know our products and advise helped him really enjoy detailing again, which helped him find refuge and happiness again while going through a painful divorce. These amazing stories and countless thank you e-mails from customers have been deeply appreciated! The kind words and support we have received from our customers over the last 10 years have been amazing. We can’t thank you enough and we are honored and humbled by all of the great people we get to interact with on a daily basis.

Thank you!!

Win A Special Edition Chemical Guys Project J97 Paste Wax!

February 28th, 2014

Buy any Chemical Guys product and you will be automatically entered to win a Limited Edition Project J97 Paste Wax valued at $850!

How It Works:

Simply purchase any Chemical Guys product and we will automatically enter you to win the Limited Edition Project J97 Paste Wax valued at $850! The more you order the higher your chances of winning. For example, if you purchase 5 bottles of JetSeal 109, you will be entered into this contest 5 times!

The original J97 comes in a beautifully crafted black aluminum jar. The jar of the Limited Edition J97 you could win here comes in a collectible silver aluminum jar.

All orders between now and 12/31/14 are eligible. Wholesalers are eligible for this contest as well.

We will randomly select and contact a winner via email on 1/2/15.

Some restrictions apply

cg_j97

Create Your Detailed Image Wish List

November 14th, 2013

Create your DI wish list at anytime for any occasion using the Detailed Image “Save Cart” feature. Creating your wish list is as simple as a few short steps:

  • Add all of the products on your wish list to your cart.
  • Click the “Save Cart” button.
  • You’ll be directed to a permanent link for your wish list (something like www.DetailedImage.com/Cart-Saved/123456/). You can share that link with anyone you wish. For their convenience, there is an “Add All To Cart” button that allows them to quickly add all of the items on your list to their cart. This saves them from having to visit each product individually.

See screenshots below for more details:

Save Cart/Wish List

DI Wish List Step 1

Your Cart Link/Wish List Link

DI Wish List Step 2

Buy a Pink Product & Support Breast Cancer Awareness

October 1st, 2013

For every pink product you purchase during the month of October Detailed Image will donate $1 to breast cancer research! This is a great way for DI and all of our customers to help aid in finding a cure!

We also wanted to give special thanks to Poorboy’s World, Lake Country, and Chemical Guys for supporting this promotion. As an added bonus Poorboy’s World is going to match $1 for every Wheel Sealant we sell.

Shop Pink Products Now >>

pink products for breast cancer awareness at DI

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