Frequently Asked Questions
Can I change the breakdown of pads in a package?
With all of our DI Packages you can select any combination of pads that you desire. Simply add a note with your preferred combination in the "Comments or Special Instructions" field at the bottom of the checkout page. Please note that all pads can only be swapped for pads of the same size and from the same manufacturer.
More Ordering FAQs
- What is the status of my order?
- I am unable to check out. What do I do?
- What payment methods do you accept?
- What is PayPal Credit?
- Do you accept prepaid gift cards?
- Do you offer gift certificates?
- I have a gift certificate that covers the full value of my purchase. How do I complete the order without paying?
- Can I order over the phone?
- Do you offer wholesale pricing for businesses?
- How do I return an item?
- How do I return a tool (buffer, polisher, steamer, extractor, etc)?
- My tool (buffer, polisher, steamer, extractor, etc) stopped working. Who do I contact for warranty work?
- Why do some items ship directly from the manufacturer?
- What does "DI Verified Purchase" mean on a product review?
- What is the difference between a Wishlist and a Saved Cart?
- When do you charge my credit card?
- Do you offer tax exemptions for business orders?