Frequently Asked Questions
I have a gift certificate that covers the full value of my purchase. How do I complete the order without paying?
After applying your gift certificate on the Checkout page the payment methods will be replaced with a Gift Certificate button that you can select to bypass having to enter any payment information for your order.
More Ordering FAQs
- What is the status of my order?
- I am unable to check out. What do I do?
- What payment methods do you accept?
- What is PayPal Credit?
- Do you accept prepaid gift cards?
- Do you offer gift certificates?
- Can I order over the phone?
- Do you offer wholesale pricing for businesses?
- How do I return an item?
- How do I return a tool (buffer, polisher, steamer, extractor, etc)?
- My tool (buffer, polisher, steamer, extractor, etc) stopped working. Who do I contact for warranty work?
- Why do some items ship directly from the manufacturer?
- What does "DI Verified Purchase" mean on a product review?
- What is the difference between a Wishlist and a Saved Cart?
- When do you charge my credit card?
- Can I change the breakdown of pads in a package?
- Do you offer tax exemptions for business orders?