Frequently Asked Questions
More FAQs
- What is the status of my order?
- I am unable to check out. What do I do?
- What payment methods do you accept?
- What is PayPal Credit?
- Do you accept prepaid gift cards?
- Do you offer gift certificates?
- I have a gift certificate that covers the full value of my purchase. How do I complete the order without paying?
- Can I order over the phone?
- Do you offer wholesale pricing for businesses?
- How do I return an item?
- How do I return a tool (buffer, polisher, steamer, extractor, etc)?
- My tool (buffer, polisher, steamer, extractor, etc) stopped working. Who do I contact for warranty work?
- Why do some items ship directly from the manufacturer?
- What does "DI Verified Purchase" mean on a product review?
- What is the difference between a Wishlist and a Saved Cart?
- When do you charge my credit card?
- Can I change the breakdown of pads in a package?
- Do you offer tax exemptions for business orders?
- I've ordered with Guest Checkout. Can I upgrade to an account? What are the benefits of upgrading?
- How do I get the best deal on my purchase?
- Can you extend a sale or promotion for me?
- What is the Daily Special?
- What is the Weekly Special?
- How do I use a coupon code?
- Can I use more than one coupon code?
- Can I use coupon codes with my wholesale account?
- What types of newsletters do you have and how do I subscribe?
- Do you offer a military discount?
- Do you offer a senior citizen discount?
- What shipping options are available?
- How do I get a shipping quote?
- Do you offer free shipping?
- Do you ship internationally?
- How long will it take to receive my package?
- Why is my USPS shipment taking so long to be delivered?
- Is FedEx Ground Economy the same as FedEx SmartPost?
- Did USPS Ground Advantage replace Parcel Select and First Class Package Service?
- I am unable to log in. Can you email me my password?
- How do I change the email or password on my account?
- How do I change the billing or shipping address on my account?
- How do I unsubscribe from your newsletters?
- I'm signed up for your newsletter. Why am I not receiving it?
- What are the requirements of using your site?
- What web browsers do you recommend for optimum use of Detailed Image?
- How secure is your site?
- How do I save my payment information for faster purchases?
- How safe is my personal information?
- Is your site accessible to to people with disabilities?
- What is Google reCAPTCHA v3 and how does Detailed Image use it?
- I'm new to detailing. Where do I get started?
- I am looking to wash and dry my car, what are your recommendations?
- How do I use a clay bar correctly?
- I am looking to start polishing my car. Can you guide me in the right direction?
- With all the various options for Quick Detailers, I am having trouble deciding on what one is best for me. Can you highlight some of them and recommend what one you like the best?
- What is a glaze and should I use one?
- How do waxes, sealants and coatings compare, and which one is best for me?
- How many and what type of microfiber towels should I use for each detailing step?
- How do I choose the correct buffer or polisher for me?
- How long do products last?
- How do I remove sap from a car?
- What do you recommend to remove spots or etchings caused by bird droppings?
- How do I remove water marks or water spots?
- How do I remove cigarette smoke smell from a car?
- How do I remove "wet dog" smell from a car?
- How do I remove lovebug etchings from my paint?
- How do I clean suede in a car?
- How do I clean Alcantara in a car?
- Where are you located and what is your address?
- What is your phone number?
- Do you allow in-store pick-ups?
- How can I learn more about you as a company?
- Do you have an affiliate program?
- How do I get my business added to your Find a Detailer Map?
- I have a question that isn't answered here. How do I contact you?
